"All services provided during our trip were precisely in line with the program elaborated by you. Guides punctual, efficient, helpful and with reasonable to good knowledge of the English language. Hotels well selected,cars comfortable and clean, drivers reliable. In closing I should like to thank you and your staff once again for having made our Trip such a pleasant and remarkable experience, which has created the desire to see more of your lovely and impressive country."
Kind regards
Dr. Ulrich Nafe
Comprehensive Service System
China Highlights has established a comprehensive system to ensure the best possible service to our customers.
China Highlights Customer Service Manager
China Highlights has a Customer Service Manager whose main responsibility is to ensure your 100% Satisfaction. Your problems and complaints to our services will be resolved promptly and properly. Meet the Team
Carefully Selected Tour Routes and Sights Based On Your Preference
We value feedback on the service provided by our local travel agencies, We rely on our personal inspections and customers' testimonials for selection of sights and attractions, hotels, restaurants, etc. A service evaluation form is provided after each segment of a tour for customers to rate the service received. China Highlights will continue to use only those services that our customers are satisfied with.
In order to improve our service, we pay very careful attention to our customers opinions about our service. Customers who travel tours are encouraged to evaluate our service and the tour components during their trip, so that we can find out where we have to improve and make further progress. China Highlights has introduced an incentive program to encourge customers to provide us with their feed back. In December each year, a number of names of those customers who have completed survey forms, are selected randomly by computer to receive a cask rebate.
China Highlights Lucky Draw, 2006
On a more personal level, all customers who toured Guilin with us are invited to stop by our office, meet their travel advisors, share travel experiences and give us their suggestions on any improvement to our service.
Strict Training for Staffs
China Highlights provides contineous training to our tour guides and office staffs ensure our service is of the highest quality. We have many local travel angencies in major cities of China. China Highlights organizes an annual conference in Guilin for it's service providers from all over China to keep them up to date with our service standards and our expectations for them as China Highlights' representatives in each region.
- China Highlights Local Agencies Quality Contral Conference 2006
- China Highlights Local Agencies Quality Contral Conference 2005
- China Highlights Local Agencies Quality Contral Conference 2003
During the past few years, we have invited foreign experts and noted Chinese experts to provide staff with the training in marketing, communication, english-writting, team-building.
- A Marketing Report For China Highlights
- Team-Building Lecture
- China Highlights Teamwork Training, 2006
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