Dear all, I am planning to travel to Guilin and I have make a reservation on your site. If I send my money to you by wire transfer, can I have any guarantee? Thanks then!
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Message started by Wendy Alan
Dear all, I am planning to travel to Guilin and I have make a reservation on your site. If I send my money to you by wire transfer, can I have any guarantee? Thanks then!
Hello Wendy, Thanks for visiting our sites and booking with us. Actually we understand your worries to book a tour online. Any worries are reasonable. We will inform you once we receive you payment by email or fax. Also we will fax you the receipt of your payment. But we know that is not enough.
In China every travel agent is imposed to deposit a certain amount of money to a guarantee fund at the China National Tourism Administration (CNTA). We deposited RMB1,600,000.00 (about USD200,000) at the account of the China National Tourism Administration as our quality guarantee fund in case of guest complaints. So we have to serve our guests as your itinerary states. Otherwise our fund would be deducted and refunded to you if the complaint meets any breaches of items of the tourist law. Please keep the receipt your bank gives you if you wire transfer a deposit.
Hope it can help you then!