Q & A: About Our Company
Read Frequently asked questions about China Highlights. You can follow the categories below or search an answer using the search box at the left bottom of this page. If you unable to have your questions answered, please 
here.
- Are you a "virtual company" or a real company?
- What is the difference of Chinahighlights.com and CITS Guilin?
- 10 Virtues of China Highlights
- What is Chinahighlights.com?
- China Highlights web site help
- What is CITS GUILIN License No?
- What is your PATA No.?
- Are you a member of the United States Tour Operator's Association?
- What's Chinahighlights.com's mission?
- There are many China travel websites out there. How can I choose a reliable one?
- Can I get any authoritative proof to know that you are not a virtual company but a legitimate company?
1.Are you a "virtual company" or a real company? - Top
There is much more to us than just a website! China Highlights is the online portal operated by CITS Guilin Co.,Ltd. Established in 1959, CITS Guilin Co.,Ltd employs more than 400 staff and is a full service travel agency and tour operator and represents some of the biggest names in the world travel industry in Guilin. We have long established relationships with a vast array of local suppliers all over China.
2.What is the difference of Chinahighlights.com and CITS Guilin? - Top
CITS Guilin is one of the top ten full service travel companies in China. It was established in 1959. As the biggest travel agency in southern China, CITS Guilin does not only provides tour operations in Guilin, but also provides travel services and tours to all parts China. CITS Guilin uses the relationships it has built with CITS offices and other travel companies and suppliers all over China to provide the services that it offers in its tour packages. China Highlights is the online travel portal for CITS Guilin and provides the marketing and support for the internet based sales activity.
3.10 Virtues of China Highlights - Top
1. Convenient shift search engines.
The search engine on our web site allows you to easily navigate through the site and to browse tour packages, cruise ships, discount hotels and flight tickets etc, helping you go directly to what you want. Simply visit http://www.chinahighlights.com/ and click.
2. Quick search of tour packages, cruise ships, discount Hotels and flights ticketThe search engine on the homepage is a time-saving way to reach tour packages, cruise ships and discount hotels,flights ticket but we also have more detailed classifications and special search engines to aid you in finding your needs. We have used the latest and most advanced technology to allow you to search our tour packages, river cruises and hotel accommodation. This means you always have the latest information available from which you can make your travel decisions.
3. Great variety of China tours
We have large number of tours in our web site highlighting different aspect of China. We also specialize in tailor-made tours. Just tell us your specific requests and our experienced travel advisors will help design your own tour.
4. Professional, warm and timely reply to your e-mails
We are happy to receive all of your travel requests, questions and requirements by e-mail or telephone. Our travel advisors will reply to you within 24 working hours either by email or telephone.
5. Comprehensive China travel infomation
Our aim is to provide those who are interested in traveling China with useful, interesting, original and up to date information which will help you to find the best things to see and do. China Highlights has included comprehensive information about travel, attractions, tours and much more in China.
6. Convenient / multiple payment methods.
China Highlights Payment Center provides a number of payment methods for your convenience. Credit cards are common method used, and can be processed securely either by fax or on line. Paypal is most convenient and highly recommended by CHT. Wire transfer and cash are also welcome if this is more convenient for you.
7. Sharing your travel stories in China Highlights Community
A forum is provided here, for you to share your China travel experience, publish your travel stories,photos and find a travel buddy.
8. Periodically updated live pictures around China.
Members of the China Highlights team take every opportunity to catch the beauty of China and its people on their travels around China.They make these photographic highlights available to you thru our database. These amazing pictures appear when you browse our tour packages and are also in the "China Photo Album".
9. Subscribe to monthly newsletters
Newsletters can be sent to you every month, keeping you informed of the hot items on China Highlights, updated travel information and important news. It's FREE, to subscribe, simply click SUBCRIBE.
10. Send e-postcards.
Elaborately selected travel pictures on China Highlights Travel can be sent as an electronic postcard to friends around the world.
4.What is Chinahighlights.com? - Top
Chinahighlights.com is the online travel service channel of the professional travel service by CITS Guilin started in early 1998. It is one of the earliest China's travel web sites and has proved to be one of the best, with its brand name "China Highlights".
5.China Highlights web site help - Top
This page contains general help information relevant to the use of China Highlights website. If you have a query or problem about a specific page that is not addressed here, please click the "ask a question" menu on the section menu on the left hand side to ask your questions and our online travel advisors will answer your questions as soon as possible.
Finding your way around our website
The tabs at the top of the page are the main sections of the site and cater to different special needs.
This sections contains a great variety of tour packages covering almost every section of China. More specifically, we divide all these tours into eight categories to cater to different needs.
1. Signature Tour: These are the tours to meet superior desire.
2. Classic China Tours: This section contains tours that highly recommended by our former customers.
3. Minority Discovery: includes tours that bring you to discover everything of China's minority people throughout the country.
5. Yangtze River Tours: Cruise Packages
6. Tibet Impression: Tours to Tibet
7. Silk Road Adventure: Discovery tours along the ancient Silk-Road.
8. Special Interest Tours: Catering to different special travel needs such as golf tours.
9. Budget Travel China: Train & bus travel schedules
China Single City Tour: includes tour programs for major cities throughout China as well as other pick-up & transfer services.
Yangtze Cruises: Yangtze Cruise ships booking and cruise packages.
China Hotels: "China Hotel" lets you find hotels based on location, star-ratings, name, etc.
China Flights: Providing online flights search, booking service and relevant information.
China Guide: provides a comprehensive collection of travel information throughout China.
2. After entering on of the sections displayed in the top navigation you will see a new menu with different choices on the left hand side. This menu lets you navigate within the section. Some section menus contains sub-section menus that open by clicking on it
3. There is also a "breadcrumb trail"below the top bar which shows you where you are in the website .For example, it may say:
Home �China Tours �Classic China Tours.
Each of these underlined items is a link that takes you to a previous visited section.
Brower Support
Our web site has used the latest technology to allow easiest access. It supports major internet browsers such as Internet Explorer and Firefox.
Adjusting text size
Our website is built using relative font sizes, which means if you want to see the text larger or smaller you can change the text size. Just click the size adjusting icons: 
until the text size fits your needs.
Search
China Highlights web site offers a sophisticated search capability for several content areas;
China Tours Search: Tours search form is placed in the right hand side of the tour pages. By selecting the tour type, tour length, tour budget and key words such as( Beijing, great wall) you will get all the tours that match your requests.
China Flights Search: Use China flights search to search your suitable China domestic flights or US to China flights.
Yangtze Cruise Ship Search: By choosing the ship name, ship star, cruise dating, you can find your preferred ships from the more than 20 ships in our web site.
China Hotel Search: Use this form to easily find your hotel.
China Train Search: Chinahighlights is now providing online train schedule search service for those who are planning their train trip through China. Four searching options are provided here.
About My China Highlights:
My Highlights is a new online tool for China Highlights users to bookmark web pages, tour packages, pictures, hotels, ships, etc when browsing China Highlights web pages. Simply click icon to post your favorites to My Highlights.
6.What is CITS GUILIN License No? - Top
Travel Agency License No. issued by Chinese government:L-GX-GJ00003
7.What is your PATA No.? - Top
Our PATA number is: SO-026697 - (ID#26697)
Please check out our record at PATA's official website:http://www.pata.org/members/view.php?id=923&page=2&cat=19&subcat=0&subsubcat=0
8.Are you a member of the United States Tour Operator's Association? - Top
We have membership of USTOA as an Allied Member in good standing since joining USTOA in 1999. USTOA has three categories of membership however as a foreign based organization China Highlights is permitted membership in the Allied Member category.
9.What's Chinahighlights.com's mission? - Top
Chinahighlights.com intends to be a China travel information center, consulting center, and an online reservation center, specializing in providing very personalized travel service. We will try our best to design fully-tailored tours for singles, couples, families and organizations. What we are trying hard to offer is
Usability (website),
Reliability (company),
Flexibility (itinerary) and
Unbeatable Price.
10.There are many China travel websites out there. How can I choose a reliable one? - Top
Yes, there are a lot of websites with attractive looking and information. You may get very useful information from them. But you got to be careful when you plan to make a reservation. You need to judge if they are real and reliable travel agencies. Many websites are made by individuals or IT company who are good at information technology and information integration, but not real travel professionals. One trick is to WHOIS their domain name and see the registrant is a travel company, or a tech company, or just an individual.
11.Can I get any authoritative proof to know that you are not a virtual company but a legitimate company? - Top
Please visit the web site of China National Tourist Administration (English version: (http://www.cnta.com/lyen/ ) You can find us by making a search at: http://old.cnta.gov.cn/lyen/shen/Guangxi/5.htm. We are Guilin China International Travel Service.
Custom Tailoring: Design your own tour with our help to meet your unique interests, You don't have to compromise, do exactly what you want to do! Let us assist you to tailor-make your own China Experience. Tell us what you need now!
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