FAQ on Wheelchair Service
Wheelchair Service FAQs
Both manual and electronic wheelchairs are transported as checked baggage. They qualify as free checked-baggage so they are not included in baggage allowance limits. If a wheelchair is needed during check-in and has been given the consent of Airlines, it will be delivered at the departure gate before boarding.
If an electronic wheelchair is checked, the packing should be as follows: • Wheelchair with leak-proof battery – Ensure the battery does not have a short circuit and it should be securely installed on the wheelchair. • Wheelchair without leak-proof battery – The battery should not be installed on the wheelchair and should have protective packaging. It should be leak-proof and fixed with a belt, fixture or bracket on the pallet or in the cargo compartment. Ensure the battery does not have a short circuit and it is filled with suitable absorption material to absorb any leaked liquid. • The packing will be marked as either “BATTERY, WET, WHEELCHAIR”, or “BATTERY, WET, WITH MOBILITY AID”. Additional labels will be added saying “CORROSIVE” and “UPWARD”.
Please contact with airline company at least 72 hours before flight departure.