FAQ on China Hotel
China Hotel FAQs
- How to Book a China Hotel Online?
- Why are the beds in China so hard?
- On your web site, there are different kind of hotels, deluxe, comfortable and budget, what are the differences?
- Chinese Hotels ask for a large deposit when I check in, is this normal?
- Do China hotels provide with free internet access?
- Why Book a China Hotel with Us?
- Is it safe to drink water from a bottle water dispenser in my hotel room?
- Can I book a non-smoking hotel room?
- I have heard the standard of hotels in Jiuzhaigou is not so good, is that true?
- I have been told that hotels in Beijing don't run the air-conditioning all the time; is this correct?
- How many room keys do I have for one hotel room? Is each occupant given a key?
- Why and when should I pay the late checkout fee?
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On your web site, there are different kind of hotels, deluxe, comfortable and budget, what are the differences?
In most circumstances, China Highlights uses 5 star hotels for Superior Class, 4 star hotels for Deluxe Class, 3 star hotels for Tourist Class.
In some remote areas or small towns it is impossible to provide the standards of those in the larger cities. China Highlights will provide the best accommodation available and your travel advisor will explain the situation in detail. The cost of the hotel will be reflected in the price.
To get a quick idea of the hotel standard, please read on.
Tourist Class, 3 Star Hotel
A 3 star hotel will provide AC room, 24 hours hot water shower, clean bed, desk, drawers and closet, carpet or wood floor, telephones in every room with international direct dial(IDD), mini-bar and refrigerator, color television sets, in-house movies, music, writing materials, western and Chinese dinning rooms with English-speaking attendants, coffee shop, banquet hall or function room, buffet breakfast and bar service foreign exchange, safe deposit boxes, store, camera film developing, fax and telex service, luggage storage, 24-hour laundry and dry-cleaning, wake-up calls, shoe polishing, and taxis, accept major credit cards and medical services
In remote areas or small villages which have no star hotels, the guests house or family Inn will always be equipped with clean bed, AC room, private bathroom with hot water shower. Limited English may be available at the reception desk but it is unlikely that any other employees will speak any English.
Deluxe Class, 4 star hotel
Based on the equipments of 3 star hotels, 4 star hotels should have luxurious and spacious sound-proof rooms, low-noise toilets, and hair dryers. They should have guests and service elevators, background music, health club, swimming pool, sauna, business center, greenhouse, 24-hour doorman, babysitting services, 24-hour room service available. A guest reception and assistant manager should be available in the lobby 24 hours a day. Laundry should be returned by next day. The restaurants in four-star hotels should provide two kinds of Chinese food. Bar service should be available to one am. There should be a 24-hur coffee shop and a breakfast and dinner buffet. A clinic should be on-site. A business center with photocopying, typing and translation services should be available. (However there are some exceptions in Shanghai and Hong Kong since they have limited space they can not provide swimming pools). English should be available at the reception desk and other employees may speak limited English.
Superior Class, 5 star hotel
Five-Star hotels are usually palatial with huge lobbies, their standards not quite matching the best of Paris or New York, but very close. Service should be better than the four-star hotels described above. There are many hotels of five-star international standard, just as good as hotels in Washington or Ottawa except for the standard of English. Some hotels have their own fleets of Mercedes limousines of Toyota vans that make regular runs to the airport or city center. At least two hotels have Rolls Royce. Many have executive floors with concierges, free continental breakfasts, and fast check-in. Many have magnificent ball rooms and lobbies and cater to foreign business people on expense accounts. They have the best western food and probably the best Chinese food in town, and the most luxurious breakfast buffets. Some leave chocolates on your pillow, or a rubber ducky on your bathtub, nice litter touches that bring a smile.
The Chinese hotel star rating are determined by China National Tourism Bureau with a very strict standard, to know more differences between a 5, 4, or 3 star hotels, please click here. However, please keep in mind that, China Highlights do not choose hotels for our clients only based on hotel stars which were given by China National Tourism Bureau, we choose hotels for our clients based on many other factors as well, for example, feed back from our clients, location of the hotels, management of the hotels, market preference of the hotels (for example, some hotels are very experienced in serving Chinese clients but not Western Guests) and so on. English will be available at the reception desk and other employees should be able to speak English.
Unfortunately, all Chinese hotels will ask for a deposit upon check in. The amount required will vary depending on the hotel. The deposit should range from RMB 100 a night to RMB 800 per night. Hotels in Beijing demand the highest deposits. The deposit can be paid in cash or by credit card. The hotel will process the credit card transaction and then process a credit at check out. A receipt is issued for cash deposits and it is necessary to present the receipt to obtain the refund of the deposit. The deposit is to cover mini bar usage or similar usage of chargeable item in the room or damage to the room.
Most major hotels provide Internet access. Some hotels offer free internet services, while most of them will charge an extra fee. For example, the Sofitel Xi'an, charges RMB50 per day for internet access. Please check at hotel reception to get accurate information for each hotel. Internet fees are not included in China Highlights' tour package price.We do however offer a WiFi rental service which is basically WiFi in your pocket. You can connect up to 5 devices inside or outside. It works on the mobile broadband system.
We offer great prices because we get great deals from the Hotels. We are a travel agency with a substantial presence throughout China. We have built up a long standing strong relationship over many years with hotels in all of the major cities in China. They value our business and therefore provide great service as well as great rates to our customers.
All enquires and bookings at China Highlights are handled by real people, on the ground in China. We have negotiated all of our deals in person so we have a personal relationship with each hotel we promote. Price and ratings are not always a reliable guide to quality in China. We only offer hotels that provide quality product that is value for money. Do you need any other travel services? As a full service travel agency we can take care of your every need from airport pickups, flight tickets, tours and guides.
Finding a travel agent that you can trust is not always easy. We have been in business since early 1998, and we are a subsidiary of CITS Guilin, who has been in existence since 1959. We are big enough to meet all your needs and small enough to care. We offer value for money to our clients and responsibility to our suppliers. We are also registered members of major travel industry associations such as USTOA, PATA, IATA, CATS. Read more about our company here.
We realize that circumstance change and therefore we have developed a cancellation policy which we believe is clear, fare and customer focused. Check it out here
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Yes, we can request a non-smoking room but some hotel may not have non –smoking rooms. They may de-odorize a room before your arrival. We will try our best to negotiate with the hotels.
There are indeed several 4-star hotels and two 5-star Hotels in Jiuzhaigou. However, as in other isolated or less developed areas of China, the facilities and service standard may not be as good as our customers would expect from a hotel with this rating in the cities. Prices also soar in the high seasons.
I have been told that hotels in Beijing don't run the air-conditioning all the time; is this correct?
Yes, unfortunately, hotels in Beijing do not operate the air-conditioning in spring and autumn. There are two reasons for this:
1. The government requires that all businesses conserve energy and will take action against organizations that do not comply.
2. They believe that the temperatures in spring and autumn are generally acceptable and therefore do not believe that air-conditioning is required.
China Highlights has no control over this situation.
Usually one room key is allocated per room in most hotels regardless the number of occupants. If you need another key, please request it at the reception desk of the hotel. Note that in some hotels, a deposit is required for taking another key.
It is the practice for tourism in China that the hotel check out time is 12noon, and there will be 50% of one night's cost if you check out before 6PM, a whole night's cost needed if you check out after 6PM.
Q & A about China Hotel by Our Customers
Hello,I would like to inquire about a car and driver rental. The dates would be 4/4-4/7 four days total. Itinerary would be the following.4/4 Pickup Baotou airport 08:00 sightsee around Baotou 13:00 drive to Resonant Sand Gorge (响沙湾) 17:00 dive to Ordos-hotel (鄂尔多斯) 4/5 Ordos 08:00 Explore Ordos New city 11:00 Drive to Genghis Khan’s Mausoleum (成吉思汗陵) 14:00 Drive to Ordos Grassland-Hotel (杭锦) 4/6 Ordos Grassland 08:00 Explore Ordos Grassland 14:00 Drive to 7-Star Lake (七星湖) 4/7 7-Star Lake 08:00 Explore 7 Star Lake 18:00 Drive back to Baotou AirportRight now just a car and driver would be enough, If you want to quote for hotel room for three night I would be interested to hear about that as well.Just a normal car is enough, we have two people.Thanks,Mitchell
hi there im planning a trip from the 27/3/13 till 03/04/13 to Guangzhou im looking for a 5 star hotel or 4 star close to the wholesale area and shopping centres then travelling to Yiwu from the 03/04/13 till the 06/04/13 then back to guangzouh from the 06/04/13 till the 09/04/13 could you please suggest hotel both close to shopping
Hi, I''m planing to go GuangZhou from 18 May 2013 to 23 May 2013 which my flight only reached Airport around two plus in the morning on 19 May 2013. And my return flight is around 1 plus in the morning on 23 May 2013. How to do I plan my booking of Hotel? At that timing, reaching the Airport can I get any public transport beside taxi, my last trip was all taxis refused to travel by meter (asking for one price RMB180-250). Beside, I need a clean, reliable and convenience (near to Metro Station to go for shopping) Budget Hotel/Service Apartment which I may order some goods from website to delivery to them first before I check-in. Can you recommend me? Thanks
Dear Sir, Inshallah i i will arrive at Guangzhou ( to attend Furniture fair at Pazhou complex) from 27th to 30th March 2013. I want to stay a cheap budget hotel ( which has muslim halal food restaurant) or nearly halal restaurant. Also the hotel should be near to Pazhou complex ( within 10-15 km for example). Pls advice me. thanksfarhad
Hi;I am coming to Guangzhou for purchasing of computer items, on 14-02-2013. Kindly tell me when people r coming back on business after New year holidays. And which hotel is best for residence for 10 days , should be near to Computer Whole Sale Markets. Also tell me which city is best for Purchasing whole sale computer products, i.e. Guangzhou or Shenzen?REGARDS