Last Update Frequently Asked Questions
- May I know what is the max. weight allow per person by CA flight when I travel from BeiJing to ChengChun using CA dosmatic flight ?
- can i get muslim food from hotels. if not how can i order if i stay at Harbour View hotel in Zhuhai. can u help me.
- Can I get a China Visa in Hong Kong？
- What is the baggage regulations when flying inside China?
- How about the money stuff?
- Why is the money you charged to my card more than that you claimed to me?
- What methods of payment do you accept?
- Can I pay for my tour on the telephone instead using fax?
- Is it safe to drink water from a bottle water dispenser in my hotel room?
- I am visiting China and I have heard that China Eastern Airlines has new security restrictions because of the Olympics, is this correct?
1.May I know what is the max. weight allow per person by CA flight when I travel from BeiJing to ChengChun using CA dosmatic flight ? - Top
2.can i get muslim food from hotels. if not how can i order if i stay at Harbour View hotel in Zhuhai. can u help me. - Top
3.Can I get a China Visa in Hong Kong？ - Top
It used to be very easy for all nationalities to apply for a Chinese visa in Hong Kong, but the Central Government has recently changed the regulation.
Passport holders of the following countries must apply for a China visa through the China embassy in their own or a third country before arriving in Hong Kong
For passport holders of the following countries: Afghanistan, Algeria, Bangladesh ,Congo, Egypt, Gambia, Ghana, Guinea, Kazakhstan, Kirgizstan, India, Indonesia, Iran, lraq, Libya, Mali, Malaysia, Morocco, Mauritania, Nepal, Nigeria, Sri Lanka, Sudan, Saudi Arab, Sierra Leone, Syrian, South Africa, Tunisia, Turkey, Tajikistan, Philippines, Pakistan, Uzbekistan, please apply a China visa through China embassy within your own country. This will valid from 15th April, 2008.
Restrictions on the type of visa and the length of visa may apply to other nationalities and people planning on traveling to China should make also necessary inquiries before traveling.
Office of the Ministry of Foreign Affairs of PRC
5th Floor, Lower Block,
26 Harbor Road,
Wanchai,
Hong Kong.
Tel: ++852-25851657 OR ++852-25851680 OR ++852-25851794
Note:
1) You need to go there Monday to Friday during business hours.
2) 'Fast Process' means: the visa should be processed the same day.
Requirements to obtain a Visa in Hong Kong
A. 1 recent passport photo.
B. Passport which needs to be valid at least more than 3 months.
C. Call the office before your visit.
D, China Tourist and Business (F) Visa can be obtained easily in Hong Kong. It can be obtained with the help of a travel agent but at least 3 full working days should be allowed for this procedure.
Obtain visa at CTS (H.K.)
Requirements
A. 1 recent passport photo
B. Passport, which needs to be valid at least more than 3 months and have a full empty page inside passport.
C. CTS (H.K.) can obtain tourist visa type only.
CTS (H.K.) Kowloon branch office Address:
1/F, Alpha House,
27 Nathan Road,
Tsimshatsui,
Kowloon
Tel: 2315 7106 working hours: 09:00a.m.-17:00p.m. (Monday-Saturday),
09:00a.m.-12:30p.m./14:00-17:00p.m. (Sunday & public holidays)
The costs depend on the kind of passport you hold, take UK passport holder for example,
General Process:(length of processing: 5 working days) cost around HK$500;
Fast Process:(only takes one working day) costs about HK$1000;
4.What is the baggage regulations when flying inside China? - Top
Baggage/Luggage
Carry-on baggage: The maximum Carry-on baggage allowance for each economy class passenger is only one piece of 5kg and the piece should be within 20x40x
Check-in Baggage: Adult and children are entitled to a free checked baggage allowance of 20kg regardless of the pieces. Each piece should be within 40x60x
Groups traveling together are able to combine their baggage allowance if they check in together
Prohibited Items: The following items are prohibited and cannot be carried in checked or carry on luggage:- Flammable, explosive, corrosive, poisonous, radioactive, polymerizable and magnetized materials. Passengers are forbidden to carry arms, sharp or lethal weapons during flight.
5.How about the money stuff? - Top
China's legal tender is Renminbi (RMB). Foreign currencies can not be used directly in China, though some shops illegally accept foreign currencies.
The basic unit of RMB is yuan. 1 yuan (or kuai) =10 jiao (or mao). RMB is available in both paper notes and coins. The denominations of paper notes are 100, 50, 20, 10, 5, 2 and 1 yuan; 5, 2 and 1 jiao. The denominations of coins are 1 yuan; 5 and 1 jiao. Hong Kong uses HK dollars.
Foreign currencies may be converted into RMB at all banks, bank branches or hotels at the exchange rate quoted on the foreign exchange marker on the day.
Black market in foreign currency is forbidden in China. People may approach you in front of hotels, at tourist spots or at banks for a black market exchange. You should be extremely careful. The exchange rate may be attractive--higher than the bank rate--but it is illegal and you risk being cheated. Sometimes these peopldon't give you the right amount, since you don't have time to count the money or, even worse, they may give you fake notes or a bundle of plain paper with a few notes on the top.
When you exchange money at the banks, you should ask for a certificate, with which you can change RMB back to foreign currency when you leave the country.
The Bank of China is the bank which specializes in handing credit cards issued in foreign countries. They include Visa, MasterCard, Diner's Card, American Express, JCB, Million Card and Federal Card.
These cards can be used at major hotels and shopping centres where the Bank of China has branches. In the event that you lose your card, you should report to one of the branches of the Bank of China and apply for a replacement.
The Bank of China has an agreement with foreign financial organizations on selling, cashing in and compensating for travelers' cheques.
The official exchange rate at this time is 7 yuan to 1 U.S dollar. Keep the receipt of the transaction as you might need when you leave China to change your US dollars back in Bank of China at the airport.
6.Why is the money you charged to my card more than that you claimed to me? - Top
China Highlights converts Chinese RMB to US Dollars at a rate of RMB 7.17 = US$1 for our quotations but must charge your credit card in Chinese currency (RMB). Banks and Credit Card companies may use rate that are less favorable to you than our rate. Here is an example: CH quotes RMB717 for travel and this equates to US$100 exchange rate RMB7.17 = US$1 in our quotation. Banks and credit card companies will usually use a rate that enables them to make a profit on the exchange transaction. An example of this would be that they use an exchange of RMB7.17 = US$1. This will mean that RMB717 equates to US$100.8 and they will charge $100.8 to your credit card. The difference of $0.8 is the profit that has been made by the bank or credit card. China Highlights has no way to alter this situation and we get no benefit from the difference appearing on your credit card. China Highlights Travel will never charge more that our quotation that has been accepted by you, our client. For an illustration, please click here http://www.chinahighlights.com/aboutus/disclaimer.htm
7.What methods of payment do you accept? - Top
Methods of Payment
We are now able to offer 3 methods of Payment:
1. Visa or Master Card secure online payment via PayPal.
2. Visa or Master Card by fax
3. Wire transfer.
Cash payment, travelers' check and company check is applicable upon special request, but personal checks cannot be accepted.
1.Visa or Master Card secure online payment via PayPal.When you receive our proposal with quotation, in the email body, you will see a 'PAY NOW' symbol, just click the Visa/Master Card PAY NOW symbol on the email payment request and you will be taken to the secure PAYPAL web site to make payment. If you are a PAYPAL member simply follow the usual system. If you are not a member it's easy to join and it's free!
Or if you can pay us online to our paypal account directly at pays@chinahighlights.com after logging in your account at www.paypal.com
Note: When either PayPal or China Highlights has reason to believe that the payment you made is fraudulent, we reserve the right to hold your bookings and require another method of payment.
2. Visa or Master Card by fax. When you receive our proposal with quotation, we will attach a 'Credit Card Authorization Form' with the Email for you to fill. Please open the attached file and fill out the required form, then fax it to us at
Credit Card Authorization Form in HTML format
Credit Card Authorization Form in word format
Note: This is only a guarantee of your payment; we will not charge your card until we have confirmed all the bookings.
3. Wire transfer.If you are booking your tour 30 days before your departure date, you may choose to make the payment by wire transfer. If you make payment from outside of China, please choose our US$ bank account, if you make payment from Hong Kong in HK$, please choose HK$ account, RMB account for payment made in RMB within mainland China. Important Notes for those who make the payment through wire transfer:
1.Please include your tracking code on the transfer sheet when you are making wire transfer in the bank.
2.After you have made the wire transfer in your bank, please make a copy of the transaction receipt or stub issued by the bank, write down your tracking code on the copy and fax us the copy of the transaction receipt (Fax no. 86-773-2885309 ). Once we have received your payment fax, we will start to secure your booking.
3. It may take up to 10 days for your payment to reach our account.
8.Can I pay for my tour on the telephone instead using fax? - Top
Unfortunately we cannot take orders by the telephone as the Bank of Communications requires us to have customer's signature for all credit card purchases. We are able to accept a faxed or scanned payment form with credit card authorization. We will email the required forms. Please print these forms and return them to us with a copy of both side of your credit card after you have signed the credit card authorization. Our fax numbers are +86-773-2885309. With a copy of your credit card,we can start on your bookings on reception of the "payment authorization."
9.Is it safe to drink water from a bottle water dispenser in my hotel room? - Top
No. We advise our customers not to drink from any bottled water dispenser in a hotel room. Most hotels provide individual bottles of water or large containers of hot water.
10.I am visiting China and I have heard that China Eastern Airlines has new security restrictions because of the Olympics, is this correct? - Top
Yes, the security procedures have been increased in the lead up to the Olympics.
1. Be sure that the details on your booking are correct and remember to take all travel document with you as you will need to present these at check-in.
2. If you are visiting Tibet please ensure that you have a valid Tibet Travel Permit when you check-in.
3. It is prohibited to take any liquid on board the flight. Liquid medicine will be checked by security people and help by a security guard on the flight to be collected at the destination. A Medical Certificate issued by a doctor will be required to show that the medicine is required. Infant milk is also prohibited; China Eastern Airlines will supply free milk for your child. Please inform us if you require milk for your child and we will inform China Eastern Airlines
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