Q & A: Tours Reservation
1.How to make a reservation? - Top
11 Steps to make an easy online booking with China Highlights
Step 1: Select a Tour: Brower our tours pages to select the tours that most suit you. After selecting the tour of your choice, please click the"Inquiry/Customize this Tour" red button in the middle of the web page to get to the booking page. If you have any questions about this tour just click the "Ask a Question" red button ask your questions there. Our online travel advisors will answer your questions within one working day
Step 2: Learn about our policies: We assume that you carefully read our web pages with information about your rights and our policies: Terms and Conditions, Payment and Cancellation Policy.
Step 3: Provide us with details of your travel plans: Please fill in the information on the booking page. Some questions are voluntarily, but keep in mind that our travel advisors need as much information as possible to create the perfect vacation for you.
Step 4: Submit Your Booking: After filling all the necessary information, please click the "Submit Your Information"
We may send you again a message with specific questions if the information that you provided in your booking request and in your sent e-mail is not clear to us. Your answers will enable us to prepare a proposal offering you the best deals.(Click to see the information that is requested)
Note:You have become China Highlights Community member, though booking tour with us. An email with your login ID and password will be sent to you then.
Step 5: Design an itinerary for you and prepare a quote: With your answers to our questions we will design a plan for your tour including details of hotels, sightseeing trips and flight schedules. We may not, at this stage, be able to provide the domestic flight numbers in the itinerary but will indicate these by 'late pm flight to Beijing' or 'am flight'.
Step 6: Amend the proposed itinerary: Carefully check our proposal and feel free to amend the itinerary by changing cities, travel sites, hotels or flights. You may ask as many questions as you like when tailoring your tour.
Step 7: Revise itinerary and send a new quote: We will answer all your questions. With your additional requests and amendments we will revise the original itinerary and send it to you with a new quotation. Steps 5 and 6 may be repeated until you are completely satisfied with the final tour plan.
Step 8: Accept our proposal and complete the payment procedures: When you have finished 'Perfecting your tour', received our final proposal and decide to accept our offer, there are only two things left to do:
- Send us an e-mail stating your acceptance of our offer, and
- Complete the payment procedures as you can find in our e-mail send to you.
Note: It is highly recommended that your tour reservation with Yangtze River Cruise be made 40 days prior to the actual traveling date while others can be made 30 days prior to the actual traveling date.
Step 9: Secure and confirm your booking: Upon receiving your deposit, we will immediately start making the reservations through CITS Guilin. All of the flights, hotels and other items in the itinerary were available at the time we made the proposal. However, we are not able to guarantee their availability until we have secured the bookings after receiving your deposit. The earlier that you confirm our proposal, the more likely we can adhere to the proposed itinerary. If we are not able to book part of the flights or hotels as proposed, we will suggest alternative options and ask for your approval before securing the booking.
The process of confirming your
Special note for ' Visa or Master Card by fax': Only after confirming the bookings will we charge your credit card (Deposit or full payment).
Step 11: Send you a confirmation letter: After the tour reservations are confirmed and payment is received we will send you a letter with the confirmation code and, when applicable, tour vouchers
2.When will I get confirmation letter? - Top
Once we have received the 'Payment Guarantee' Fax from you, we will process your booking order immediately and send you confirmation letter when everything is confirmed as what we proposed. The process of confirming your tour will take 1 to 10 days depending on how early and how unique your tour is. All of the proposed hotels, flights were available at the time when we were proposing for you, but we are not able to guarantee the availability of the same proposals since booking status are changing fast.
If we are not able to book what we have proposed for you, we will give you other options and ask for your approval before securing the booking. If you need the confirmation letter to apply for Visa, please let us know, we will send you our 'Invitation Letter' for Visa Application with 'Confirmation' for you, but this will not be the real confirmation of your tour.
3.What is the tracking code & confirmation code? - Top
There are two codes used in the process of your tour booking. One is the tracking code, the other is confirmation code. Tracking code is used before confirming the booking. When the guest confirms all the tour with payment, a confirmation code will be provided and also be informed to each local office or hotel. We just add more numbers in front of the tracking code.
Your confirmation code: A-0718RichardUs2-5028
A for Angela, your tour operator, 0718 for your enter date, Us for USA, your country of residency. 2 for 2 pax, 5028 for your tracking code. When you phone China Highlights - our office, just reach Angela, your tour operator. Or provide your tracking code (when Angela is absent), her partner will find your file quickly by searching your tracking code in the computer. And she/he will take care of your case.
4.How long before the tour beginning date do I need to make the reservation? - Top
Late reservations can not be guaranteed for the hotel rooms and tour prices, especially tours during the high season. We usually suggest our clients make reservations at least two months before the departure date. If you come to China in September or October, we recommend you make the reservations three months prior to your departure date.
However, we ARE capable to take late reservations and we will try all means to help you with your succeeding travel arrangement. It is usually no problem for us to make a tour more than 15 days prior to the departure date. We encourage you to call us directly by telephone if your reservation is very late.
Please check out our terms and conditions to learn about our policy for late bookings.
5.What Information do I need to provide to make a reservation? - Top
We need your answers to some of the questions listed below in order to suggest the best way to travel with the most reasonable price for you. Please try to answer as many of my questions as possible as this will aid us to give you the best possible service.
(Please just skip the questions that you have already filled on our web sites)
We need to know:
1. What is your country of residency?
2 
How many are traveling together with you (including yourself)?
3 Could you please let us know all the names, ages and passport numbers?
Please write your names (as it appears in your passport) clearly in the below format.
Mr. or Mrs. Your name; Birthday, Gender, Passport number; Nationality,Adult or child (less than 12 years old)
4 How many days do you intend to stay in China?
5 What are the places you 'must' go?
6 What are the things you 'must' do?
7 If there are children traveling with you, please tell us their ages. There are significances price differnecesfor children 'under 2 years old', 'under 12 years old' and 'above 12 years old'. Are they above 1 meter/3 ft 3 inches tall or under 1 meter/3 ft 3 inches
8 What's your date of arrival in China and departure date from China?
9 What is your arrival city and departure city in China?
10 Do you have your international flight arranged to China already? if so, could you please let us know your flight number and time, arriving city?
11 Do you have your international flight leaving China already? if so, could you please let us know your flight number and time, departure city?
12 What kind of hotels do you prefer, 3,4,or 5 star hotels? How many rooms would like to have? Do you need extra bed?
13 Can you give us an idea of your budget per person?
14 Do you have any other special requirement?
15 Could you please let us know your other ways of contacts other than your E-mail address, such as your telephone number or your fax number? Thank You
Would you like to fill a complete form again? Click here
Custom Tailoring: Design your own tour with our help to meet your unique interests, You don't have to compromise, do exactly what you want to do! Let us assist you to tailor-make your own China Experience. Tell us what you need now!
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