FAQ on Tour bookings

What kind of vehicles that you use?

We know that you want to travel in comfort while you visit the many attractions that you have selected for your china tour. We are sure that you will be satisfied with the vehicles that we use. All vehicles are air-conditioned and have comfortable seats. In China, the mini buses have seatbelts in the first and second rows. Coaches mostly don't have seatbelts, but there are some coaches with seatbelts however additional the fee might apply. Tell your travel advisor about your requirements for vehicles. We always provide a larger vehicle so that you have ample room to relax; our drivers are selected for their driving ability and knowledge. Similar vehicles are used throughout China, but we have listed the main cites below with the vehicles used. City Seating Capacity Person Per Vehicle Brand-Type of Vehicle Beijing 2 1 to 2 Red Flag – 4 Door Sedan 6 3 to 5 Golden Cup –Mini Bus 6-15 5 to 8 Little Golden Dragon or Sichuan Toyota – Mini Bus 15-22 9 to 14 Medium Golden Dragon – Small Bus 30 over 15 Grand Golden Dragon - Coach Shanghai 6 1 to 4 Golden Cup - Mini Bus 12-16 5 to 8 Ford – Mini Bus 19-22 9 to 11 Little Golden Dragon – Small Bus 30 over 12 Medium Golden Dragon - Coach Guilin 7- 9 1 to 6 Geruisi/Fengxing/Hyundai–Mini Bus 13- 19 7 to 12 Toyota – Small Bus 20-31 13 to 17 Little Golden Dragon or Luosha – Small Bus 32-39 18 to 28 Medium Golden Dragon - Coach over 40 over 28 Grand Golden Dragon or Dayu - Coach Tibet 5 1 to 4 Toyota Landcruiser – 4WD 11 1 to 9 Golden Cup - Mini Bus 23 10 to 20 Toyota- Small Bus 33 20 to 33 Golden Dragon - Coach Hong Kong 2 1 to 2 Mercedes Benz – 4 door sedan used transfers 7 1 to 4 Toyota - Mini Bus 20-24 5 to 9 Toyota – Small bus 43 over 10 Toyota - Coach

How to make a reservation?

There are 11 Steps in our convenient online booking process Step 1: Select a Tour: Browse our tour pages to select the tours that most suit you. After selecting the tour of your choice, please click the “Inquiry/Customize this Tour “ button to get to the booking page. If you have any questions about the tour just click the "Ask a Question” button, to ask your questions. Our online travel advisors will answer your questions within one working day Step 2: Learn about our policies: Carefully read our web pages that contain information about your rights and our policies: Terms and ConditionsPayment and Cancellation Policy. Step 3: Provide us with details of your travel plans: Please fill in the information on the booking page. Some questions are voluntary, but keep in mind that our travel advisors need as much information as possible to create the perfect vacation for you. Step 4: Submit Your Booking: After filling all the necessary information, please click the " Submit Your Information”. We may send you again a message with specific questions if to help us provide the best possible proposal. Your answers will enable us to prepare a proposal offering you the best deals. Note: You have become China Highlights Community member, through booking tour with us. An email with your login ID and password will be sent to you then. Step 5: Design an itinerary for you and prepare a quote: With your answers to our questions we will design a plan for your tour including details of hotels, sightseeing trips and flight schedules. We may not, at this stage, be able to provide the domestic flight numbers in the itinerary but will indicate these by 'late pm flight to Beijing' or 'am flight'. Step 6: Amend the proposed itinerary: Carefully check our proposal and feel free to amend the itinerary by changing cities, travel sites, hotels or flights. You may ask as many questions as you like when tailoring your tour. Step 7: Revise itinerary and send a new quote: We will answer all your questions. With your additional requests and amendments we will revise the original itinerary and send it to you with a new quotation. Steps 5 and 6 may be repeated until you are completely satisfied with the final tour plan. Step 8: Accept our proposal and complete the payment procedures: When you have finished 'Perfecting your tour', received our final proposal and decide to accept our offer, there are only two things left to do: - Send us an e-mail stating your acceptance of our offer - Complete the payment procedures as you can find in our e-mail send to you. Note: It is highly recommended that your tour reservation with Yangtze River Cruise be made 40 days prior to the actual traveling date while others can be made 30 days prior to the actual traveling date. Step 9: Secure and confirm your booking: Upon receiving your deposit, we will immediately start making the reservations through CITS Guilin. All of the flights, hotels and other items in the itinerary were available at the time we made the proposal. However, we are not able to guarantee their availability until we have secured the bookings after receiving your deposit. The earlier that you confirm our proposal, the more likely we can adhere to the proposed itinerary. If we are not able to book part of the flights or hotels as proposed, we will suggest alternative options and ask for your approval before securing the booking. Step 10: Confirm your booking and charge your credit card: The process of confirming your tour will take 1-10 days depending on how early we receive your acceptance of our offer and the uniqueness of your tour (It may take longer if the Yangtze River cruise is included). If required for your visa application we will e-mail or fax you a 'Reservation Confirmation' on our company stationery. Special note for ' Visa or Master Card by fax': Only after confirming the bookings will we charge your credit card (Deposit or full payment). Step 11: Send you a confirmation letter: After the tour reservations are confirmed and payment is received we will send you a letter with the confirmation code and, when applicable, tour vouchers.

When will I get confirmation letter?

Once we have received the 'Payment Guarantee' Fax from you, we will process your booking order immediately and send you a confirmation letter when everything is confirmed as what we proposed. The process of confirming your tour will take 1 to 10 days depending on how early and how unique your tour is. All of the proposed hotels, flights were available at the time when we were proposing for you, but we are not able to guarantee the availability of the same proposals since booking status are changing fast. If we are not able to book what we have proposed for you, we will give you other options and ask for your approval before securing the booking. If you need the confirmation letter to apply for Visa, please let us know, we will send you our 'Invitation Letter' for Visa Application with 'Confirmation' for you, but this will not be the real confirmation of your tour.

What is the tracking code & confirmation code?

There are two codes used in the process of your tour booking. One is the tracking code, the other is confirmation code. Tracking code is used before confirming the booking. When the guest confirms all the tour with payment, a confirmation code will be provided which is provided to local offices or hotels.

What Information do I need to provide to make a reservation?

We need answers to some questions listed below in order to suggest the best way to travel at the most reasonable price. Please try to answer as many of my questions as possible as this will aid us to give you the best possible service. (Please just skip the questions that you have already filled on our web sites) We need to know: 1. What is your country of residency? 2. How many are traveling together with you (including yourself)? 3. Could you please let us know all the names, ages and passport numbers? Please write your names (as it appears in your passport) clearly in the below format. Mr. or Mrs. Your name; Birthday, Gender, Passport number; Nationality, Adult or child (less than 12 years old) 4. How many days do you intend to stay in China? 5. What are the places you 'must' go? 6. What are the things you 'must' do? 7. If there are children traveling with you, please tell us their ages. There are significances price differences for children 'under 2 years old', 'under 12 years old' and 'above 12 years old'. Are they above 1 meter/3 ft 3 inches tall or under 1 meter/3 ft 3 inches

How long before the tour beginning date do I need to make the reservation?

Late reservations can not be guaranteed for the hotel rooms and tour prices, especially tours during the high season. However, we are capable of making late reservations and we will try to the best of our ability help you with your travel arrangements. It is usually no problem for us to make a tour more than 15 days prior to the departure date. We encourage you to call us directly by telephone if your reservation is very late. Please check out our terms and conditions to learn about our policy for late bookings.

How can I book train tickets on your website? How can I get the tickets?

Train tickets should be booked in advance. The reservation date for the tickets is about 4-10 days before departure. The Railway station ticket office does not accept advanced bookings before the reservation date. However, we will record your ticket request and then try to purchase the tickets on the reservation date. Due to the large demand, we cannot guarantee the tickets that you require, but we'll do our utmost to satisfy your request. If tickets are unavailable then, we’ll inform you immediately and the full payment is refundable. If you'd like to continue, please kindly visit http://www.chinatravel.com/china-travel-tools/china-trains/ to submit the inquiry. The payment can be made via Credit Card by pay pal or by fax authorization. We'll send the details when make a booking. After the ticket is issued, we hand deliver the ticket to your hotel in each city before the departure date. The customer needs to collect the ticket at the hotel. If there is no hotel in the departure city, the customer will need to use our private transfer service so our guide can deliver the ticket personally. To board a train in China, the passenger is required to present the original train ticket. The ticket is also checked before exiting the train station. You can see more information about train travel in China at this page: http://www.chinahighlights.com/travelguide/transportation/train-travel.htm If you need any tour services in China, feel free to send us your inquiry to service@chinahighlights.com, our travel advisors will reply to you within 24 hours.

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