FAQ on Payment

What methods of payment do you accept?

Methods of Payment We are now able to offer 4 methods of Payment: 1. Visa, Master Card, JCB, Diners Club, UnionPay and American Express secure online payment. 2. Visa or Master Card secure online payment via PayPal. 3. Visa or Master Card by fax 4. Wire transfer. Cash payment, travelers' check and company check is applicable upon special request, but personal checks cannot be accepted. 1.Visa or Master Card secure online payment via PayPal.When you receive our proposal with quotation, in the email body, you will see a 'PAY NOW' symbol, just click the Visa/Master Card PAY NOW symbol on the email payment request and you will be taken to the secure PAYPAL web site to make payment. If you are a PAYPAL member simply follow the usual system. If you are not a member it's easy to join and it's free! Or if you can pay us online to our paypal account directly at pays@chinahighlights.com after logging in your account at www.paypal.com Note: When either PayPal or China Highlights has reason to believe that the payment you made is fraudulent, we reserve the right to hold your bookings and require another method of payment. 2. Visa or Master Card by fax. When you receive our proposal with quotation, we will attach a 'Credit Card Authorization Form' with the Email for you to fill. Please open the attached file and fill out the required form, then fax it to us at 86-773-2885309 , with a copy of your credit card. If you prefer, you can scan the completed documents and email them to us. Click to see a sample of this form. Credit Card Authorization Form in HTML format Credit Card Authorization Form in word format Note: This is only a guarantee of your payment; we will not charge your card until we have confirmed all the bookings. 3. Wire transfer.If you are booking your tour 30 days before your departure date, you may choose to make the payment by wire transfer. If you make payment from outside of China, please choose our US$ bank account, if you make payment from Hong Kong in HK$, please choose HK$ account, RMB account for payment made in RMB within mainland China. Important Notes for those who make the payment through wire transfer: 1. Please include your tracking code on the transfer sheet when you are making wire transfer in the bank. 2. After you have made the wire transfer in your bank, please make a copy of the transaction receipt or stub issued by the bank, write down your tracking code on the copy and fax us the copy of the transaction receipt (Fax no. 86-773-2885309). Once we have received your payment fax, we will start to secure your booking. 3. It may take up to 10 days for your payment to reach our account. We recommend you to use the Bank of China to conduct the wire transfer which will be faster than using other banks. Our Bank Account (For clients from outside of China): Beneficiary: Guilin China International Travel Service Co., Ltd Bank Name: Bank of Communications Guilin Branch Bank Address: 8 Nanhuan Road, Guilin, Guangxi, P.R.China Acct#: 453008010010141027317 SWIFT NUMBER: COMMCNSHGLN (Please use this if your bank requires ID or Beneficiary Bank, Routing/ABA Number) PC: 541001 Our RMB Bank account in Chinese (For clients within China mainland) Our HK$ bank account in Chinese(For clients from Hong Kong):

How do I know that I can use Paypal to make the payment?

Paypal has built a secure payment network of more than 55 countries and regions. Please click here to check out their service at your country. China Highlights Provides Secure Online Payment provided by PayPal! Click here to see our payment guide to Paypal and other means of payment.

What is your bank account?
What guarantee do we have if we send our money to your bank by wire transfer?

Actually we understand your worries to book a tour online. Any worries are reasonable. We will inform you once we receive you payment by email or fax. Also we will fax you the receipt of your payment. But we know that is not enough. In China every travel agent is imposed to deposit a certain amount of money to be a guarantee fund at the China National Tourism Administration (CNTA). We deposited RMB1,600,000.00 (about USD250,000) at the account of the China National Tourism Administration as our quality guarantee fund in case of guest complaints. So we have to serve our guests as your itinerary states. Otherwise our fund would be deducted and refunded to you if the complaint meets any breaches of items of the tourist law. Please keep the receipt your bank gives you if you wire transfer a deposit.

Why is the money you charged to my card more than that you claimed to me?

China Highlights currently converts Chinese currency to US Dollars for our quotations, but must charge your credit card in CNY. (See our Terms and Conditions for the current China Highlights exchange rate.) Banks and credit card companies must then buy Chinese currency at their local rate to make the payment. The rate may be more or less than our rate. Banks and credit card companies may also make a service charge for the transaction. For these reasons what appears on your bank statement may be more (or even less) than what you were expecting. Click here for an illustration. Note: Before you pay, please check our exchange rate against your bank’s exchange rate and your bank’s transaction fee policy.

Can you make the refunding directly to my account (via wire transfer)? What Information do you need in order to refund me?

In order to make the refund to your account(via wire transfer), we need you to confirm or let us know the following info: Requirement from our clients: Your requests of asking us to refund. The stub of your wire transfer . Requirement from us: The English version day by day itinerary. It will cost one day if your account is in Hong Kong, if in USA and have the agent, it will be 3 days, no agent, it will be 7 days.

I have confirmed my order with you and agreed to pay the cost by submitting my credit card to you, but I noticed that my credit card has not been billed for the deposit as we have agreed. Is this the correct procedure?

When the tour is finalized and all bookings are completed, our billing department will submit 'Payment Guarantee' with your credit card to the Bank of China, Guilin, who will mail the 'Payment Guarantee' fax to the Bank of China, Hong Kong. The Bank of China Hong Kong, will mail the fax to your bank. Upon receiving the request from Bank of China, Hong Kong, your bank will then charge credit card. The process may take 2 to 3 weeks. The charge does not appear on your credit card until that time. If you see that there is no bill to your Credit Card that does not mean that there is something wrong with the confirmation of your reservation.

Can you make the refunding to my credit card? What Information do you need in order to refund me ?

We can refund to your credit card. In order to make the refund, we need the following information: 1) Type of Credit card; 2) Credit card number; 3) Issuing Bank for the Credit card; 4) The address of the bank; 5) Credit card holder's full name, nationality, birth date; 6) Billing address.

Can I pay for my tour on the telephone instead using fax?

Unfortunately we cannot take orders by the telephone as the Bank of Communications requires us to have customer's signature for all credit card purchases. We are able to accept a faxed or scanned payment form with credit card authorization. We will email the required forms. Please print these forms and return them to us with a copy of both side of your credit card after you have signed the credit card authorization. Our fax numbers are +86-773-2885309. With a copy of your credit card,we can start on your bookings on reception of the "payment authorization."

Is it possible for me to send money to your account with GBP?

Yes, use the bank details below for a bank transfer. We also accept USD and RMB (Chinese Currency). Our Bank Account (For clients from outside of China): Beneficiary: Guilin China International Travel Service Co., Ltd Bank Name: Bank of Communications Guilin Branch Bank Address: 8 Nanhuan Road, Guilin, Guangxi, P.R.China Acct#: 453008010010141027317 SWIFT NUMBER: COMMCNSHGLN (Please use this if your bank requires ID or Beneficiary Bank, Routing/ABA Number) PC: 541001 Our RMB Bank account in Chinese (For clients within China mainland) Our HK$ bank account in Chinese(For clients from Hong Kong): For information about payment using PayPal. Click here

If I got sick during the tour, can I get refund on the service or activities which I did not participate in?

Based on our cancellation policy, we do not make refunds if customer cancel during the trip or within 14 days before the travel date. We are required to pay hotels and airline companies in advance. Under certain circumstances, we are able to refund the entrance fees to the attractions and some service fees. Please consult with your travel advisor.

Q & A about Payment by Our Customers

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