When and How much does the National Tourism Administration pay?
If we are at fault compensation can be paid as follows:
- 10% of the deposit if you are not told within 3 days of departure that a tour has been cancelled provided that we knew of the cancellation.
- 110% of your loss if you miss a plane, ship, bus or train because we gave you the wrong information.
-The difference between the amount you have paid and the agreed total price plus 100% of any loss resulting from a variation between actual activities and those specified.
If the tour guides are at fault compensation can be paid as follows:
- 200% of the service charge if your guide fails to meet the service quality standard.
- 200% of the entry fees and service charges if your guide personally alters your tour schedule or cuts down your tour activities.
- 100% of your costs for dining, entertainment and medical services added without your agreement in advance
- 20% refund on purchases if your guide takes you to a shop which is not one of our approved shops. - 100% compensation if you buy counterfeit goods from one of our approved shops.
- 100% refund for any goods bought direct from a tour guide.
- 200% of any tips paid to a guide if these tips have been demanded by force.
- 100% of your cost for dining and accommodation for any period that your guide leaves you alone without your agreement plus 30% of your total tour cost.
If other agencies supporting your tour are at fault, compensation can be paid as follows:
- The difference between the cost of a lower standard room and the room specified, plus 20% of the room cost.
- The difference between the cost of your lower standard / means of transport and the transport specified, plus 20% of the transport cost.
- Entry fees and service charges plus 20% if any sights are closed when you visit.
- Updated: 2007-4-5 2:25:00
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