Q & A: On-board Facilities and services
- Do any of the cabins have balconies over-viewing the river?
- Is there free bottled drinking water supplied on board?
- Is Internet access available onboard? Can we stay in touch with my family?
- What will the menu be on my sailing?
- Are there laundry services on board?
- Do any of the cabins have windows to look out over the river?
- Are there medical services onboard?
- What about passengers with special needs? Are physically challenged facilities available onboard?
- I have problems with long time walking. How can I take the shore excursion?
- Are there any safes on the ship?
- Do I have to participate in the cruise line's organized activities?
- Is the water onboard safe to drink?
- How big are the cabins?
- Are special food items, medical requirements available?
1.Do any of the cabins have balconies over-viewing the river? - Top
Most cabins do not have balconies. Staterooms on some ships have balconies. Ships with private cabins are: Victoria( 5 star) President 1 ( 5 star), Yangtze Angel( 5 star), Emperor( 5 star), Century Star 1 ( 5 star), Yangtze Paradise( 4 star).
2.Is there free bottled drinking water supplied on board? - Top
Some ships supply free bottled water. Ships with free bottled water on board are:
Century Star 1-5 star: two bottles of water for free.
Dragon ( Qianlong): 5 star
Emperor: 5 star
Victoria: 5 star
Oriental Emperor: 4 star)
Serenity: ( 4 star)
Three Kingdoms: ( 4 star)
Regal China provides drinkable tap water.
Other ships do not provide free bottled water. A container of hot water should be supplied in each room for drinking. Bottles of water are available on sale in each ship for around 10 RMB( 1.25 USD) per/bottle.
3.Is Internet access available onboard? Can we stay in touch with my family? - Top
Internet services on the cruise ship can be unreliable. Most ships have internet cafes which can be used for a fee. Rooms are not internet equipped.
Other secretarial services including photocopying, simultaneous translating typing, personal computers, fax capabilities may be available for a fee.
4.What will the menu be on my sailing? - Top
Unfortunately, we are unable to advise you of the specific menu for your sailing. Generally meals are served buffet style both in Chinese and western style for breakfast with coffee and tea free of charge. Featured Chinese table service is served at lunch and dinner plus soda and beer free of charge.
5.Are there laundry services on board? - Top
Yes, laundry service is available including washing and pressing but no dry cleaning on board.
6.Do any of the cabins have windows to look out over the river? - Top
Yes, all cabins on the cruise ships have windows that look out over the water so that passengers can enjoy the outside scenery.
7.Are there medical services onboard? - Top
Professional medical services are available on almost all cruise ships and every ship has a doctor on call and two registered nurses in attendance.
8.What about passengers with special needs? Are physically challenged facilities available onboard? - Top
If you have special medical, physical or other relevant needs such as wheelchair characteristics, you must inform your travel advisor in writing at the time of booking to know if they can provide appropriate assistance or not. Over the years, cruise lines have aimed to improve their facilities so that travelers who are wheelchair-bound or otherwise physically challenged can enjoy a cruise as fully as possible. Handicapped staterooms on ships for special needs are often "converted" ones from regular-sized cabins for the physically challenged. On some ships, narrow corridors, lips on the doorways, steps in public area are unavoidable. Ships cruising along the Yangtze River may inevitably docks in some of the rural area like small towns or villages, where elevator and cable cars are not always available. Wheelchair access may be limited and even impossible, so we recommend that passengers with special needs travel with a companion who can provide required assistance. Before booking your cruise, ask your travel advisor to check the accessibility of the ship's public areas and cabin amenities.
9.I have problems with long time walking. How can I take the shore excursion? - Top
For the shore excursion, there are many local heavers; two of them will carry you with a bamboo chair. We think that it will be very convenient and helpful for you.
10.Are there any safes on the ship? - Top
Yes, there is the mini-safe in the stateroom closet on most of the ships. If the mini-safe in the stateroom is not available, please consult inquiry office on the ship.
11.Do I have to participate in the cruise line's organized activities? - Top
The organized activities include shore excursions and activities on board. On a cruise, the choice is yours. You may do what you want. You can do it all or just relax on the deck.
12.Is the water onboard safe to drink? - Top
We do not recommend the tap water on ship for drinking, although it has been purified and sterilized. Distilled water for drinking is placed in the cabin daily. Bottled mineral water is available on sale on all the ships.
13.How big are the cabins? - Top
The standard cabins are from 8 to 16 sq.meter not including bathroom. Most cabins measure 10- 12 sq. meter. Some rooms have 2 sq. meter private balconies. Splendid China has the largest cabin size: 22 sq. meter. Then East king and East Queen take the second place by 14 sq. meter. Extra beds are not allowed in smaller cabins but it may be possible to do so in larger cabins.
Suites usually double the size of the standard cabin at 30-40 sq. meter. They usually have a king or queen size bed or one double bed, bathtubs, and more furnishings. Interior decoration will be better.
14.Are special food items, medical requirements available? - Top
Most ships can provide salt-free, low-carbohydrate, Kosher or other dietary preferences. Requests for special dietary should be made clear during the booking process.
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