Victor,

Hello from the US. Well we made it back in one piece. With all the touring and the work I had to do we were very tired. I wanted to answer your questions and also ask you to follow up with Karen (or the Frienship Store in Beijing) to see if she got my email I sent her on the carpet situation we have. I will address your questions and your inquiry on the arrangements first.

I want to let you know your planning and the guides and drivers you provided were EXCEPTIONAL. The trip meet all my expectations and was outstanding in every way. Given the limited time we had, you and your company did an outstanding job of maximizing our visit. Starting with Shanghai, I want to thank you and Shin for the tremendous job you did taking care of my wife and son. You made their visit very comfortable and pleasurable. Unfortunately, I had to work, and was concerned that they would not have an enjoyable time getting around without me. I travel quite extensively, so am comfortable with differences in different countries. They have traveled abroad, but always with me. Your guide was excellent and showed them the sights and culture of Shanghai.

In Beijing we were meet by Karen and our driver Yu. They both were GREAT! Great personalities and very knowledgeable of the area. We visited the City sites, the Summer Palace and the Wall as well as other memorable sites. Karen was courteous and very helpful. We had a great time and she was terrific. She also meet us on our return to Beijing and had flowers for Patti's Birthday. That was very nice and we appreciated it.
Xi'an was our next stop. Daisy was our guide. She was wonderful. She helped us at all the sites. Our highlight was obviously the Warriors. They are terrific and the real goal of my trip to China. She helped us learn Chinese words and phrases and got us through many sites with a lot of fun and pleasure.

Guilin was the last stop and our guide, Mo, was wonderful. The River and the different sights in Guilin were breathtaking. We truly had an enjoyable visit. The Ancient people and the River Cruise were a must see and we were glad we elected to go on this part of the trip. All the hotels, food, transportation and people we meet were wonderful. We could not of asked for nicer weather or nicer people. China is truly a wonderful country and we look forward to coming and visiting again.

From the initial contact with CITS over the internet with Victor, to our leaving there was not one problem. Victor did an outstanding job of following up in Guilin when we were there and again with an email to ensure we had an enjoyable stay. Everyone's attitude, personality and knowledge was outstanding. The food was great! We were stuffed at every meal. Logan even learned to use Chop Sticks with EVERY meal. I was a bit concerned that Logan would not eat, but was surprised to find he tried EVERYTHING, and ate almost all the items he tried. We only ate at the KFC (in Xi'an) once the entire trip and that is because Logan had a craving for French Fries! Otherwise, we ate at the local restaurants for every meal. Karen, Daisy and Mo were especially attentive to Logan and he really enjoyed being with them. We would like to see them again on another trip. In closing, I will certainly use CITS again for bookings in China and would highly recommend them to others and would be happy to be a reference for anyone. Thank you again for the wonderful time.

Regards,

Bill, Patti and Logan. Bill Carothers Hewlett

• Client's Information: CAROTHERS,BILL

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