Dear Ms. Gong
I am writing to provide you with some feedback on the tour that your agency booked for my son and I (Christopher Davis and Matthew Forell-Davis) with Victoria Cruises, your tour code A-0320David-2.
I was very pleased with 'Alice," the local CITS tour guide who met us at the airport and took us to the Holiday Inn where we met the Victoria Cruise representatives. Her English very good and she was friendly and welcoming. She was aware of the low river level problem and explained it to us before we reached the hotel. I will recommend her to my professional colleagues in China who need a local tour guide in Chongqing. Although I was upset about the situation, I was very pleased with their response. Because of low water levels on the Yangtze, the ship was unable to come up river as far as Chongqing and Victoria Cruises made very nice arrangements for us to stay overnight at the Holiday Inn. On board, I have found the Victoria 3 to be a lovely ship and the crew to be welcoming and friendly.
Best regards,
Chris Davis
- Client's Information: Chris Davis, United States
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