Dear Jing Ji-Ping,

It is with the greatest pleasure that I write to you about Clare Mo, a Sales and Marketing specialist in the Guilin office of CITS. In February, 2002, when my sister and I began planning our trip to China, we found your website on the internet.It was very interesting and offered some unusual and interesting options that we found attractive.When I sent an email to your travel service with my enquiries about these trips, I was fortunate indeed to make contact with Clare Mo.She answered my questions quickly and efficiently, as she did the many emails that I subsequently sent to her.In these emails she was personable and extremely helpful in every way. In short, the excellent quality of her work with my sister and me convinced us that we should definitely let her arrange our entire trip to China. And what a wonderful trip it was! Clare arranged every aspect of this holiday and it went perfectly, with every detail in place. In fact and with only three days notice, she arranged another two-day trip for a friend and me to tour Beijing and its environs. I just wanted to share with you that Clare Mo is a wonderful asset to and representative for your company. She is everything that a tourist wants in a travel agent! In fact, I fully intend to ask her to arrange all of my future trips to China and also those of all of my friends. In one email, I asked her if something I wanted to do was possible and she replied, "All things are possible!" Congratulations on having her on your staff!

Most sincerely,
Rosemary Platt from USA
Travelling Beijing, Xian, Guilin, Shanghai

• Client's Information: Rosemary Platt, United States

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