Service Evaluation Form

We will appreciate your feedback

1. Your contact person at CITS GUILIN:
a) Was he/she fast enough in responding to your E-mails? Yes
b) Were all your questions answered to your satisfaction? Yes
c) Was he/she patient and polite? Yes

2. Your tour arrangements:
a) Were these satisfactory? Very good
b) What was the best thing about your tour? The sights of Xi'an were all wonderful.
c) Any unpleasant surprises? None, all went well.
d) Is there anything else that we should have done? It would have been better to have the confirmation before we left but there was no problem without it.
3. Would you recommend our service to others who are coming to China? Yes

4. What is your overall impression of our service? The whole tour went well, the local guide spoke excellent English and was very knowledgeable on the local history.

5. Do you have any suggestions on how we could improve our services? No

• Client's Information: Paul George Dunster

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