Feedback about Tours in China, March, 2004

Our journey has come to an end and I am going back to America much "richer" with a better understanding of your China and your people. I feel that CITS assigned us the very best guide and you should be proud of the way you shared your knowledge with us. The bamboo lessons were an unexpected treat. Thank you for sharing your talent. You have a fabulous country with such a rich history. Thank you for everything. Sincerely, Betty Kuechle

Feedback Form 1. Overall, did you enjoy your trip? Extremely well planned and well executed. 2. Your tour: Were the arrangements satisfactory? - Extremely satisfactory. Was it what you expected, and if not, how did it differ from your expectations? - The hotels services and accommodation space and location was better then expected. In hindsight, is there anything you wish you had known in advance? - None. Any unpleasant surprises ? - None. Were any problems resolved quickly and easily? - Yes. Extremely quickly and on the spot. What was the best thing about your tour? - Its planning, execution and rich knowledge, presentation and handling of our excellent tour guides. Is there anything else that we should have done, before or during your tour? - I am highly satisfied. One extra think to extend your already good service is to ask if the tourists have any dietary restrictions. Also to recommend that they carry toilet papers with them just in case if some toilets do not have toilet papers readily available. 3. Would you like to visit China again (or if you live here, would you like to do more traveling in China)? - YES. We plan to visit China again in 5 years. If yes, can you tell us why? We would like to see it becoming a Business giant and would love to travel in a commercial aircraft manufactured in China. I did not have enough time to explore the places that I visited. I want to visit more places in China, eg: Guilin, Xi'an and live in a village undisturbed with tourists for a few days. 4. Would you book through us for your next trip to China? - Yes, I would definitely like to book my next China tour through you. 5. What is your overall impression of our service? - Excellent. World class. Beyond expectation. 6. Would you recommend us to others who are coming to China? - YES and I have already started to recommend. 7. Any suggestions on how we could improve our service or the products we offer? - At present there is nothing to recommend. 8. May we use your comments on our service, and/or your photos or other images that you took on our website, or in brochures, marketing and publicity? If so, could you please E-mail us some of your photos? - Please feel free to use it. You guys rock. 9. We sometimes receive requests from potential customers or journalists who would like to speak with a previous customer. Would you be willing for us to provide your name and contact details as a reference? - Sure please go ahead. 10. If you answered YES to the above, please tell us where and how you would prefer to be contacted. - Email: go2asim@gmail.com 11. You are currently on our mailing list to receive our regular news letter. Do you want your name removed from the list? (note: we will never divulge your name or contact details to anyone else without your prior permission) - No need to remove at the present moment. Asim

I have travelled throughout Europe, Asia and the Mid-East and Ms. Wei is one of the best tour guides I have met. Always friendly, gracious, punctual and polite. She is an expert on Beijing and always had an answer for my many questions. Stephen R. Booth