Testimonials 2004

Good Morning Victor:

I have been intending to write you a thank you note for all your help on the Miller/Neahring trip to China last month. You were absolutely incredible with your help in reservations as well as your flexibility and ability to change reservations at a moment's notice when John became ill. Susan and John have spoken of you frequently upon their return and always are very complimentary of your customer service skills and attitude. This trip would have been much more difficult if it had not been for your help. I cannot thank you enough.

I hope all is going well with you. John is seeing medical specialists here in the states to determine the cause of his extreme pain. He had a number of tests today and hopes to see his specialists later this week.

We will most certainly be in touch with you again as we make arrangements for future trips to China. John was in China partially for pleasure and partially for business -- we are in the process of developing a ...more

• Booking code:
• Client's information: Donna Burgess

Thank you for all your help in booking our tour.We found you by a search engine, and booked by email because it was the easiest way.Your website informaion is useful and gave me a good idea of the service you provide.

All my questions were answered satisfactorily and quickly.I was very pleased with your ability to customise the tour toour requirements.I was confident you are a reliable company because you belong to IATA etc.

Once again, many thanks,

Mrs. M. J. Sidebotham

• Booking code:
• Client's information: Mrs. M. J. Sidebotham , United States

I just wanted to send my thoughts about your service so far.My
husband and I are very pleased with the quality of service we have
received. Leon has been very helpful and courteous. We are excited
about taking the tour you have planned for us. We did have some
trouble with e-mail because your server was not working properly but
once that was resolved, the communication went smoothly. We appreciate
all the help you have given us and look forward to seeing China.

Thanks,


Mary & Adam Glassman

• Booking code:
• Client's information: Mary & Adam Glassman

Our journey has come to an end and I am going back to America much "richer" with a better understanding of your China and your people.
I feel that CITS assigned us the very best guide and you should be proud of the way you shared your knowledge with us.
The bamboo lessons were an unexpected treat. Thank you for sharing your talent.
You have a fabulous country with such a rich history. Thank you for everything.
Sincerely,
Betty Kuechle

• Booking code:
• Client's information: Betty Kuechle, United States

Feedback Form

1. Overall, did you enjoy your trip?
Extremely well planned and well executed.

2. Your tour:
Were the arrangements satisfactory?
- Extremely satisfactory.

Was it what you expected, and if not, how did it differ from your expectations?
- The hotels services and accommodation space and location was better
then expected.

In hindsight, is there anything you wish you had known in advance?
- None.

Any unpleasant surprises ?
- None.

Were any problems resolved quickly and easily?
- Yes. Extremely quickly and on the spot.

What was the best thing about your tour?
- Its planning, execution and rich knowledge, presentation and handling
of our excellent tour guides.

Is there anything else that we should have done, before or during your tour?
- I am highly satisfied. One extra think to extend your already good service is to ask if the tourists have any dietary restrictions. Also to ...more

• Booking code:
• Client's information: Asim