Angela, you were always on the ball and quick with your responses to my questions. Nothing bothered you. It was a pleasure to deal with you.
The tour arrangements were extremely satisfactory. They certainly covered everything that we wished to see and visit. They were very timely and our Guides were willing to change itinerary if we so desired or swap things around if the heat was too much for us at the time and made sure things were suitable for us.

I will, and have already done so, continue to recommend your service. It was a pleasure to be involved with you.

We have got very efficient experienced Travel Services. All the guides and drivers were extremely polite and courteous and very friendly towards us.

I would suggest that you advise your future guests to bring/purchase an umbrella ?especially one that will keep the sun off at the beginning of their tour. Not many western countries use sun umbrellas and with your intense heat it would certainly have been an advantage to have one with us. I noticed that most of your guides carry an umbrella, and they were certainly willing to share them, but personally I would have felt better if I had had my own. An alternative would be to have spares in the boots of the vehicles that could be used.

May I also take this opportunity to thank all our Guides and Drivers.

All the drivers made us feel extremely safe and comfortable and both Lester and myself who have driven for many years both here in New Zealand as well as other countries, both agreed that we would not liked to have driven in China. All the drivers were extremely courteous and showed us great respect and were extremely polite.

Our Guides were all wonderful. Also very courteous, respectful and polite towards us. They were very understanding about my limitations, but also made sure that I was not hindered or embarrassed in anyway, and on a couple of occasions came to my defence. I must particularly thank Helen in Guilin for doing this.

Hopefully we will be able to return to China in the future and I am sure that we will see a number of changes to what we saw on this wonderful trip.

Angela thank you once again for your patience and wonderful help and experience which made this trip so marvelous. It was a dream come true for me. I have always wanted to visit China since I was a little girl and now this wish has been fulfilled. I have such fond memories of everything we have seen and done, also of all the lovely Guides and Drivers who were our escorts. It was also lovely to meet you in person and thank you very much for taking us out to dinner in Guilin. If ever you are able to come to New Zealand please do not hesitate to get in contact with us as we would love to show you around our city which is very like Guilin. We have 2 rivers running through and there are lots of parks and trees. Alas there is nowhere near the history that you have in China. We haven? even got 200 years of history yet.

It now seems like ages ago that we were in China, but you cannot stop the memories.

Thank you once again to China Highlights Travel. To all the Management and Staff who made our tip so wonderful.

• Client's Information: Lynne Swanston

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