Dear Karen,

Thanks for the latest update on CHTGP-10B. Your prompt, efficient and friendly service is much appreciated. Unfortunately, I will not be in a position to take you up on your offer due to difficulties in securing an affordable flight from Australia to China for the dates that I'm interested in. I've decided instead to book, for the sake of convenience, a package tour (including return flights from Australia to China) with a travel agent based in Australia. Please accept my sincere apologies for any inconvenience and diappointment that I may inadvertently have caused. Please send me an email if you intend to visit Australia. I will be happy to provide you with information on the places that are worth seeing, the climate and the local customs.

By way of feedback, I would like to say that I'm very impressed with:

1) The China Highlights website - it is easily the best and most helpful website on China travel that I have come across;
2) Your prompt and professional service; and the sheer number of different tours that your company has on offer.

Feel free to use my feedback on your website for promotional and marketing purposes.

As I will be commencing six weeks' annual leave later this afternoon, I will not be contactable on this email address until 3 October 2005.


Thank you once again for all your help.

Kind regards,

Jeremy

• Client's Information: Jeremy Lim

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