Dear Cheryl:



We have completed our family trip to China and I will provide you some feedback.



Overall we loved visiting China and we found the service and organization of your company was very good. The pre planning was done well and you were very patient in giving me many options for our itinerary. One thing I would recommend be changed is that when a change to the itinerary (mainly flight changes), occurs, your inform the client immediately. In all cases our flight times were different than the original itinerary and we did not find out until we arrived in the city we were to leave from.



The accommodations were very good in Xian (Bell Tower Hotel) and Guilin (Bravo Hotel). The hotel in Lhasa (king Sun) was not as nice. The rooms were OK, but the toilets did not work well and the hallway smelt like a sewer.



The sites in China are very well presented and very organized for English speaking people. Xian was very interesting and very historical, Lhasa was very beautiful and so different. The altitude sickness was a problem for two of my sons. I suggest you warn people about this more than you do. We still would have gone, but we may have planned it differently. Guilin is so beautiful. Beijing (a guide only from you) was a very educational and the Great Wall was a highlight.



One of the main benefits of using China Highlights was the organized service and the informative, well educated and personable guides. Your company must do a great job interviewing your guides because they were all excellent and well prepared, punctual and agreeable to go at our schedule and pace. For a family of five it was the best way to see the highlights at our family pace. The drivers were also all good. We have used other guides in the past and they were not as good as your guides. Also you were very nice to work with and always so pleasant and accommodating. Thank you.



We did get tired of some of the guides bringing us to “extra attractions” that had a selling feature at the end. It is obvious the guides get a commission on anything sold via these extra excursions. We didn’t like this. Being offered to go is OK, but to stop unplanned is not required.



We will recommend your service to our friends that come to China (I already recommended Mr. Jim Steward to you and he booked his trip with your company).



I hope this feedback is useful to you and your company.



Regards,



Patrick Diebel












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From: cherylchen [mailto:cherylchen@chinahighlights.com]
Sent: Wednesday, August 23, 2006 10:25 PM
To: Diebel, Patrick
Subject: Patrick Diebel/CHT/C60508018/Service Evaluation
Importance: High



CITS Tracking Code: C60508018 Your Tour Operator: Ms. Cheryl Chen
Please do not remove the Tracking Code from the email subject line in future correspondence. Thanks.
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China Highlights Travel
Tel: 86-773-2885360
Fax: 86-773-2827424\2885308 E-mail: Cherylchen@chinahighlights.com


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Dear Mr. Patrick,

I am writing to you because you have just finished your China trip and I wanted to check that everything is ok. I hope that your trip was all that you hoped it would be and that our service has been satisfactory.

We continually monitor our service standards and we would be very appreciative if you would complete our Post Tour Survey. We have received the feedback form that you completed and sent back via our local agent but we would really value your answers to a few more questions. If you wish to simply write to us instead of answering our specific questions we would welcome any comments that you have.

Please feel free to include notes about your China tour, comments or suggestions about our service, or photos which we could include on our website.

Thank you for you time. Please feel free to contact me at anytime in the future. It is our pleasure to serve you.



Cheryl






China Highlights Travel
CITS GUILIN,11 BINJIANG ROAD,GUILIN. 541002 CHINA
Tel: 86-773-2887993
Fax: 86 (0773) 2885308 \ 2827424
E-mail: Cherylchen@chinahighlights.com
China Highlights Travel Supports Children in Need

• Client's Information: kendra
• Tour Starting Dates: October 4, 2006
• Tour Itinerary: 7 Days Yangshuo,Guilin,Longsheng,Guilin,Xi'an,Overnight train,Beijing Tour
• Talk to this client

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