We are avid travellers, and this was by far the best trip we have ever taken. From the planning stage, to the local guides, to having to make changes along the way, we were treated with the utmost customer service. Every single employee of China Highlights that we met (guides, drivers, travel advisor) were professional, courteous, and most importantly kind and pleasant.

The arrangements were exceptional. Even when we wanted to leave Lhasa a day early, Elaine and our local guide were able to make the changes for us seamlessly. And when we missed our connecting flight, Elaine sent another local guide to the airport to bring us new tickets. We were so impressed by CH's ability to handle last minute difficulties.

Everything exceeded our expectations. We didn't know what to expect in China - we are expatriates from a former Eastern Bloc communist country, but we would never have known that China was a communist country just by traveling around. We had all the comforts of home in our hotels, and the sights we saw were like nothing we've seen before. China was a very pleasant surprise.

We were not quite prepared for Lhasa. This was due in no part to any lack of information on Elaine's part, we just didn't research the area enough. In addition to the uncomfortable altitude, the accommodations at the Lhasa hotel were not western by any standards. The staff did not speak English, and the rooms were old, dirty, and didn't have air conditioning. Again, our dissatisfaction with Tibet had nothing to do with Elaine or our local guide, and we understand that our accommodations were the best available. In all honestly, we are simply unwilling to give up certain comforts, and we should have realized that those comforts would not be availabel in Tibet.

Problems occurred was resolved quickly and easily. We missed our first flight into China, and after a brief call to Elaine, our local guide was informed and came the next day to pick us up. Leaving Lhasa a day early and missing our connecting flight were problems that were swiftly dealt with. Other than errors on our part, CH did not cause any problems for us, and promptly fixed the ones we created.

Your tour guides were very good. Our local guide in Beijing, Samuel was excellent. Samuel was fun and funny, and he was such a pleasure to get along with. Not only did he teach us about Chinese history, but he helped us to understand Chinese popular culture as well. He and I are the same age, so we had a lot in common, but my mother thoroughly enjoyed his company as well. Additionally, through translation, Samuel allowed us to get to know our driver, Mr. Song, who was also very kind and pleasant. Of all our guides, Samuel seemed to understand us the best, and we look forward to remaining friends.

We are so impressed by China - the people, the culture, the tourism industry, and of course, China Highlights' service. China has all the comforts of home - excellent hotels, exceptional food - but is so affordable for tourists. The shopping, especially local street markets, is unparalleled in the rest of the world. We would love to return to Beijing and also visit more cities.

There are not enough words to describe the high level of customer service that I received from Elaine and our local guides. Having a pre-planned tour made our vacation worry-free and kept us entertained throughout our stay. We have been so impressed by CH and wouldn't hesitate to use your services again.

China has all the comforts of home - excellent hotels, exceptional food - but is so affordable for tourists. The shopping, especially local street markets, is unparalleled in the rest of the world. We would love to return to Beijing and also visit more cities.

There are not enough words to describe the high level of customer service that I received from Elaine and our local guides. Having a pre-planned tour made our vacation worry-free and kept us entertained throughout our stay. We have been so impressed by CH and wouldn't hesitate to use your services again.

• Client's Information: Anca Cristina, United States
• Tour Starting Dates: June 9, 2006
• Tour Itinerary: 18 Days Beijing,Lhasa ,Chengdu ,Hong Kong,Macao,Hong Kong,Shanghai,Suzhou,Shanghai Tour
• Talk to this client

Save this Page to: