Martina's Feedback on 13-Day China Tour

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Her English is excellent and she is a no-nonsense person, very flexible and goes the extra mile. I had booked the Zhouzhuang Water excursion for last Wednesday and also the Acrobat Show in the evening. Due to a terrific traffic jam in Shanghai I only made it to the theatre and did not have any dinner. I mentioned this casually to Ms. Helen. After she had seen me to my seat in the theatre she returned some 10 minutes later with Sushi for me! This was so very thoughtful and really appreciated!
Client: Ask Martina about her/his experience Age: Unknown Nationality: Austria
Tour Date: April 9, 2011 - April 21, 2011  
FeedBack Date: May 5, 2011
Itinerary: Chongqing and Yangtze River Cruise

Dear Carol,

All in all it was a great trip and I enjoyed it and myself tremdously. Thank you very much for the excellent organisation and for being so patient when I had problems with my credit card during the booking process.

Ms. Helen in Shanghai is a great guide. Her English is excellent and she is a no-nonsense person, very flexible and goes the extra mile. I had booked the Zhouzhuang Water excursion for last Wednesday and also the Acrobat Show in the evening. Due to a terrific traffic jam in Shanghai I only made it to the theatre and did not have any dinner. I mentioned this casually to Ms. Helen. After she had seen me to my seat in the theatre she returned some 10 minutes later with Sushi for me! This was so very thoughtful and really appreciated! She is also extremely flexible. For instance I requested to have dumplings for lunch, just like any Shanghainese might have in a normal street restaurant and not a posh hotel or restaurant. She found an excellent place in the Old Town and we enjoyed the most sumptious dumplings for, I guess, very little money. Her in-depth knowledge about all sorts of topics is really amazing. Also I appreciated the fact that I did not have to visit a factory.

Ms. Echo in Xi'an was very easy to talk to and she was extremely knowledgeable about all topics we discussed. She was also quite accommodating by skipping the planned factory visit. Her English is excellent as well.

All of guides were very good with many years experience which made me feel really safe. The cars are all airconditioned and very comfortable.

The hotels were all quite satisfactory and in excellent location.The best one was really the Hengsheng Peninsula Int’l in Shanghai.The most enjoyable luncheon was the one in Xi’An, after visiting the Terracotta Army. I prefer when the guides share my luncheon as I do not like to eat alone.

It was a great trip and I will surely recommend your agency to any friends who might wish to travel into China!

Thank you once again for your very kind and extremely efficient assistance!

Best regards

Martinap

Customer Comment & Rating
Driver & Guide
"Her English is excellent and she is a no-nonsense person, very flexible and goes the extra mile. I had booked the Zhouzhuang Water excursion for last Wednesday and also the Acrobat Show in the evening. Due to a terrific traffic jam in Shanghai I only made it to the theatre and did not have any dinner. I mentioned this casually to Ms. Helen. After she had seen me to my seat in the theatre she returned some 10 minutes later with Sushi for me! This was so very thoughtful and really appreciated! "

The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
  • Chongqing
  • Xian
  • Yangtze
Guide
Attitude & Services 4.5 Excellent attitude and very helpful
Knowledge of Subjects 4
Command of English 4
Flexibility 5
Local Arrangements 5
Attractions
The Forbidden City 5
Treasure Houses 3
Hutong Tour in Xicheng District 4
Tiananmen Square 4
Temple of Heaven 4
The Mutianyu Great Wall(with round way cable car) 5
Summer Palace 3 Was disappointed that only 30 minute were spent there.Boat was wired for the day and us boat tour ...read morewas posside
Restaurant
Courtyard 7 Restaurant(Lunch) 5
Xin Shuang Quan Restaurant(Lunch) 3
Hotel
Location 4
Service 4
Room Comfort 4
Breakfast/Meals 4
Cleanliness 4