Marco's Feedback on 23-Day China Tour
|Client: Marco Ask Marco about her/his experience||Age: Unknown||Nationality:Switzerland|
|Tour Date: March 9, 2013 - March 31, 2013|
|FeedBack Date:April 8, 2013|
|Itinerary: 23 Days Hong Kong, Guilin, Yangshuo, Chengdu, Shanghai, Suzhou, Luoyang, Xian, Taiyuan, Pingyao, Datong, Beijing Tour|
thank you very much for your recalculation with the correct amount paid US$23,127. I checked my account and found it to be correct.
In the mean time we returned safely home under the great impression we had from China with a lot of pictures a things to tell friends. The impression we got exceeded by far our expectations. We were not expecting the level of modernity and technological development we have found, so that we had to completely review our previous ideas.
I would like to thank you for your very professional and efficient assistance from the very beginning of our correspondence until the last days in Beijing. In particular we appreciated your understanding of our situation the valuable substitution of the guide in Beijing with Gerry.
Gerry has definitely been the best guide we had throughout our journey: he actually fully met and exceeded our expectations under all points of view. He is very knowledgeable, speaks fluently and understandably English. He was very kind and helpful, understanding our wishes with a very proactive attitude in time scheduling, finding creative solutions to practical problems and specific desires as well as making interesting activity proposals (ie.: Local markets neclected by tourists, song and artistic performance by an elderly musician, private home visiting, help in shopping very specific unusual items, etc). With his iPad he provided us with very interesting video documentation helping us better understand China.
As a general comment we appreciated the very good organization by yourself and China Highlights, the logistics and the scheduling of the itinerary.
One thing which in our eyes merits to be improved is the general level of the guides for a VIP service. In our feedback forms we generally gave good notes to all guides, all were very kind and helpful, but the level of historic knowledge was variable (some learned the lesson by heart without being able to give us detailed and comprehensive informations). The command of English was not always optimal and also when it was good we frequently had difficulties understanding the pronunciation ( Victor was a positive exception with his good English almost as Gerry; Stein, the German speaking guide, spoke perfect and very understandable German).
I send a copy of this email also to your supervisor Mr. Steven Zhao to let him know about our satisfaction with your service
Best regards hoping to come again in China with you
Marco and Osvalda Varini