Soha's Feedback on 13-Day China Tour

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Thanks for your follow up email. We truly enjoyed our visit and stay in china via the china highlights tour company. The accommodations, itineraries, guides and restaurants were all excellent selections. I could not speak more highly of the ease with which our trip went.
Client: Ask Soha about her/his experience Age: Unknown Nationality: United States
Tour Date: June 9, 2013 - June 21, 2013  
FeedBack Date: July 19, 2013
Itinerary: 13 Days Beijing, Xian, Lijiang, Shanghai Tour

Carol,

Thanks for your follow up email. We truly enjoyed our visit and stay in china via the china highlights tour company. The accommodations, itineraries, guides and restaurants were all excellent selections. I could not speak more highly of the ease with which our trip went.

Your attention to detail and concern for your guests made the journey exquisite!

However, I do want to comment on one experience during our trip that was not up to our expectations. I'm sure after hearing our concerns, you would agree it is not the quality china highlights would offer your customers.

While in shanghai, our family visited the Zhujiajiao Water Town, which was quite enjoyable. Our lunch was planned for the shanghai caiyuan hotel. As soon as we entered, plates with water still on them were thrown at us, glasses that were wet were placed in front of us. My husband ordered a beer and it was poured at another table and brought out to him. He got up and walked over to the bottle which was a large sized bottle, but the glasses were small and the bottle was practically empty. The beer bottle had already been opened. Then food started being brought out immediately, but we had not ordered anything, and the dishes did not look appetizing nor the establishment look hygenic. We told our guide that we did not feel comfortable at all here, and that we would like to leave, we would get our own lunch once back in shanghai. I believe our guide paid for the lunch even though we did not eat.

Please let me know if you have any questions about this incident, I would be happy to give you any more details.

Thanks again,

Mrs. Soha Maha Haque

The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
  • Xian
  • Lijiang
Guide
Attitude & Services 5 she was so likable and polite,fun,sweet!Really enjoyed her company!
Knowledge of Subjects 5 She always provided facts for any topic we asked about.
Command of English 5
Flexibility 5 she accomodated our wishes,when we requested charges to our schedule.
Local Arrangements 5
Attractions
The Forbidden City 5 very knowledgeable of this venue:lili,our guide.
Temple of Heaven 5 this two were the highlight of the trip to beijing.
The Niujie Mosque 5 this was so-so,not too much to experience.
Tiananmen Square 5
The Mutianyu Great Wall(with round way cable car) 5 lili was so accomodating when the mother did not want to venture higher on the steps of the ...read morewall,but the father and kids went on forward.she was so sympathetic to our family.
Lama Temple 5 saturated with information!!extremely interesting.
Hutong Tour in Xicheng District 5 our guide emma was good.
Summer Palace with boat Cruise and the Garden of Virtue and Harmony 5 skipped the boat cruise as we reauested to omit.too crowded because of dragon boat festival.
Restaurant
Beijing Ba Guo Bu Yi Restaurant(Lunch) 5 this restaurant was closed,so we went to a buddhist restaurant,which was great.
Xin Shuang Quan Restaurant(Lunch) 5 the crispy beef was delicious,and the catching fish experience was amusing.
Hotel
Location 5 perfect atmosphere,service,breakfast and location great!made the trip amazing!
Service 5 intercommecting rooms was an absolite plus for our family!
Room Comfort 5 superior
Breakfast/Meals 5 superior
Cleanliness 5