GRACY's Feedback on 11-Day China Tour

Hello, I am Alice. I was born in a beautiful city-Guilin. I love travelling and now I am a travel advisor in China Highlights. I enjoy my work and willing to customize any china tours for you. Are you interested in travel? Would you like to...

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Ada have been excellent support and help and the things would not have moved without them. You must appreciate their sincere involvement like we do . Now we know they are capable of handling any situation .We sincerely thank them and you for putting them in charge of us in these difficult days .
Client: Ask GRACY about her/his experience Age: Unknown Nationality: India
Tour Date: April 25, 2013 - May 5, 2013  
FeedBack Date: May 7, 2013
Itinerary: 11 Days Beijing, Xian, Chongqing, Yangtze, Yichang, Shanghai Tour

Dear Alice,

I would like to give you the summary of the excellent way both David Yang and Ada of China Art International travel services Co Ltd handled the entire situation.

From the night of the 27th May , David and Ada took over all the responsibilities.

They called the police , and they arranged the body to be shifted to the mortuary.

28th morning David came and took all the passport details and rushed to the police station .Ada was left here to take care of us.

29th 30th, and 01st May being Holidays nothing really could be done . But David took the trouble to speak and go to the police and the mortuary to speed up the matter.

02May and 03 rd may , everything moved by the constant contact of David with the police . David and Ada took us to the police station and Mortuary and got the medical report, police closure of the case.and the death certificate . Then just at 5pm , we were able to reach the Indian Embassy.David and Ada translated the whole reports of 9 pages into English and sent it to our qinsurance company , Bajaj Allianz Insurance.India.

Ada was with us taking care of our needs.

04th May our insurance cleared the repatriation of the remains to India. Then David started contacting the handling agent Ba Bao Shan and company.

05th may again he was in contact with them asking them to arrange everything soon but it was Sunday.

06th May 7.30 am both David and Ada took us from the hotel to the mortuary very far and waited for the Ba Bao Shan ambulance ,took us to the parlour/office . There again they were of great assistance.

We are booked to go on 8th May on Cathay Pacific Beijing Chennai and the remains will be flown to Chennai on the 9th May.

David has agreed to take care till the coffin is boarded.

He also will drop us at the airport on the 8th may.

David and Ada have been excellent support and help and the things would not have moved without them

You must appreciate their sincere involvement like we do . Now we know they are capable of handling any situation.

We sincerely thank them and you for putting them in charge of us in these difficult days.

The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
  • Chongqing
  • Xian
  • Yichang
Guide
Attitude & Services 5
Knowledge of Subjects 5
Command of English 5
Flexibility 5
Local Arrangements 5
Attractions
The Forbidden City 5
Treasure Houses 5
Tiananmen Square 5
Hutong Tour in Dongcheng District 5
Temple of Heaven 5
The Mutianyu Great Wall(with round way cable car) 5
Summer Palace 5
Exterior visit of Beijing Olympic Stadiums(Bird's Nest and Water Cube) 5
Restaurant
Roasted Duck at Fangzhuang(Dinner) 5
Courtyard 7 Restaurant(Lunch) 5
Mongolian Hot Pot at Donglaishun Restaurant(Dinner) 5
Xin Shuang Quan Restaurant(Lunch) 5
Beijing Ba Guo Bu Yi Restaurant(Lunch) 5
Hotel
5
Location 5
Service 5
Room Comfort 5
Breakfast/Meals 5
Cleanliness 5