Like's Feedback on 10-Day China Tour

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You are very professional, and provided excellent customer service. I appreciate that you called me the next day after we landed in Beijing to inquire my experience with our tour guide and rectify the situation immediately.
Client: Age: UnknownNationality:United States
Tour Date: March 7, 2013 - March 16, 2013 
FeedBack Date:March 26, 2013
Itinerary: 10 Days Beijing, Xian, Shanghai, Hangzhou Tour

Delia,

We had a good time while we were in China.You are very professional, and provided excellent customer service. I appreciate that you called me the next day after we landed in Beijing to inquire my experience with our tour guide and rectify the situation immediately. I also appreciated that you provided second cell phone to address my need. We are also very happy that you responded to our email correspondence in a very prompt manner and address all our concerns prior to our departure to China. I'm very happy with your service and will prefer you to be our agent if we want to visit China again in the future.

Thanks!

The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
  • Xian
  • Hangzhou
Guide
Attitude & Services5
Knowledge of Subjects5
Command of English5
Flexibility5
Local Arrangements5
Attractions
The Forbidden City5
Treasure Houses5
Tiananmen Square5
Hutong Tour in Dongcheng District5
Sacred Way5
The Mutianyu Great Wall(with round way cable car)5 very pretfy with a good view of ather mountaing.
Temple of Heaven5 The echo wall was cool.
Beijing Zoo5 The Pandas ware so cate!
Lama Temple5 The insense smells peacefull and the dancing was colorfor different.
Exterior visit of Beijing Olympic Stadiums(Bird's Nest and Water Cube)5
Summer Palace5
Restaurant
Courtyard 7 Restaurant(Lunch)5
Roasted Duck at Fangzhuang(Dinner)5
Xin Shuang Quan Restaurant(Lunch)5 The Duck was very tender, I loved it.
Jing Mian Da Wang Restaurant(Lunch)5
Hotel
Location5
Service5
Room Comfort5
Breakfast/Meals5
Cleanliness5