Like's Feedback on 10-Day China Tour

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You are very professional, and provided excellent customer service. I appreciate that you called me the next day after we landed in Beijing to inquire my experience with our tour guide and rectify the situation immediately.
Client: Age: Unknown Nationality: United States
Tour Date: March 7, 2013 - March 16, 2013  
FeedBack Date: March 26, 2013
Itinerary: 10 Days Beijing, Xian, Shanghai, Hangzhou Tour

Delia,

We had a good time while we were in China.You are very professional, and provided excellent customer service. I appreciate that you called me the next day after we landed in Beijing to inquire my experience with our tour guide and rectify the situation immediately. I also appreciated that you provided second cell phone to address my need. We are also very happy that you responded to our email correspondence in a very prompt manner and address all our concerns prior to our departure to China. I'm very happy with your service and will prefer you to be our agent if we want to visit China again in the future.

Thanks!

The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
  • Xian
  • Hangzhou
Guide
Attitude & Services 5
Knowledge of Subjects 5
Command of English 5
Flexibility 5
Local Arrangements 5
Attractions
The Forbidden City 5
Treasure Houses 5
Tiananmen Square 5
Hutong Tour in Dongcheng District 5
Sacred Way 5
The Mutianyu Great Wall(with round way cable car) 5 very pretfy with a good view of ather mountaing.
Temple of Heaven 5 The echo wall was cool.
Beijing Zoo 5 The Pandas ware so cate!
Lama Temple 5 The insense smells peacefull and the dancing was colorfor different.
Exterior visit of Beijing Olympic Stadiums(Bird's Nest and Water Cube) 5
Summer Palace 5
Restaurant
Courtyard 7 Restaurant(Lunch) 5
Roasted Duck at Fangzhuang(Dinner) 5
Xin Shuang Quan Restaurant(Lunch) 5 The Duck was very tender, I loved it.
Jing Mian Da Wang Restaurant(Lunch) 5
Hotel
Location 5
Service 5
Room Comfort 5
Breakfast/Meals 5
Cleanliness 5