Bradley's Feedback on 5-Day China Tour

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Crystal in beijing. It was like being with a friend. She cared about us and our children like an aunt would.
Client: Ask Bradley about her/his experience Age: Unknown Nationality: United States
Tour Date: June 8, 2013 - June 12, 2013  
FeedBack Date: June 24, 2013
Itinerary: 5 Days Zhuhai, Beijing, Xian, Guangzhou Tour

I compared China Highlights with one other travel agency. Both had very good service but your company had a better trip for 15% less. I'm happy I went with China Highlights. What is your over-all impression of your China tour ? Please write “yes” between the brackets if you chose it to represent your idea.

Exceeded expectation ( yes) Met expectation ( ) Did not meet expectation ( )

What was the most memorable attraction(s) on the itinerary? Great Wall

Who was the most outstanding tour guide? Crystal in beijing. Why? It was like being with a friend. She cared about us and our children like an aunt would.

Did the drivers provide a safe, comfortable experience? Yes

Were the hotels & meals up to standard? Yes Which did you enjoy most? Hotel location in xian was very nice. We really liked it there. The first reset aunt we went to in Beijing was the best.

We are trying to add extra WOW factor to our tours. Was there anything on you tour (big or small) that made you go “WOW!”? Seeing the Great Wall and terracotta warriors.

Do you have any comments about your time in China, and do you have any special suggestions you'd like to pass on to other travelers? Loved the service we received. So much easier than trying to do this on our own while keeping the children safe and comfortable.

Would you recommend our company to your friends? Yes

Was the welcome kit useful in your tour? Did not receive one. Do you have any suggestions about it?

Can we publish your reviews online to benefit other travellers? Yes

Only your first name & nationality is shown. E.g. Bob from USA

We sometimes receive requests from potential customers who would like to speak with a previous customer. Would you be willing for us to provide your name and contact details as a reference? (We will never divulge your name or contact details to anyone else without your prior permission.) If you answered YES to the above, please provide your preferred contact method (Email address and/or Phone Number). Yes Kutz.brad@gmail.com

Do you have any nice photos we could consider publishing? Yes

The Real Evaluation for the Destionation(s)

  • Beijing
  • Xian
Guide
Attitude & Services 5
Knowledge of Subjects 5
Command of English 5
Flexibility 5
Local Arrangements 5
Attractions
Summer Palace with boat Cruise and the Garden of Virtue and Harmony 5
The Forbidden City 5
Beijing Zoo 5
Tiananmen Square 4
Hutong Tour in Dongcheng District 4
The Mutianyu Great Wall(with round way cable car) 5
Exterior visit of Beijing Olympic Stadiums(Bird's Nest and Water Cube) 4
Restaurant
Xibei Restaurant(Lunch) 5
Courtyard 7 Restaurant(Lunch) 5
Xin Shuang Quan Restaurant(Lunch) 5
Hotel
Location 5
Service 4
Room Comfort 4
Breakfast/Meals 4
Cleanliness 4