Filip's Feedback on 10-Day China Tour

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It was a really great trip. My travel partner and myself are definitely fans of China now and look forward to travelling to other parts at some point in the future.
Client: Ask Filip about her/his experience Age: Unknown Nationality: Australia
Tour Date: August 31, 2012 - September 9, 2012  
FeedBack Date: August 6, 2012
Itinerary: 10 Days Beijing, Xian, Guangzhou Tour

Dear Steven Zhao,

I just wanted to email you and commend one of your absolutely fantastic staff members, Nancy Deng.


It was a few weeks ago that I emailed China Highlights enquiring about a possible trip around Beijing and Xi’an, and it was Nancy Deng who responded to my emails and organised the trip.


It is not often that I would email or contact a worker’s supervisor to commend them on their service but in the case, I must say that Nancy absolutely deserves a special mention.


The entire time I spent dealing with her, she was incredibly polite, helpful, considerate, thoughtful, accommodating and efficient. She offered her own advice about bundling up tours and where it would be good to stay an extra night whilst also listening the needs myself and my travel partner were mentioning. She conducted herself in a friendly yet professional manner and answered any queries I had to perfection.

I couldn’t be more pleased with the service I received from Nancy and hope she is congratulated in some manner. She is a truly great staff member and hope she knows how great our experience was in dealing with her.

I shall undoubtedly be recommending China Highlights to any friends or acquaintances I meet come across here in Australia considering travel in China, thanks to Nancy.

Regards,

Filip Bartkowiak


Hi Nancy,

Just wanted to say a great big thank you to China Highlights, your team and all the guides that joined us on the trip.

It was a really great trip. My travel partner and myself are definitely fans of China now and look forward to travelling to other parts at some point in the future.

The article in our magazine will look great and hopefully do a great job in promoting China and your company as a tourist destinations for our readers.

Thank you again.

I’ll be keeping in touch regarding the magazine and website stories and will send out some magazines when they are printed. It’s not until next year but time seems to fly these days so it will come around quickly.

Thanks again and all the best,

Filip Bartkowiak

Australian Geographic | Australian Geographic Outdoor

Level 20, 66-68 Goulburn Street

Sydney NSW 2000

www.australiangeographic.com.au


The Real Evaluation for the Destionation(s)

  • Beijing
  • Xian
Guide
Attitude & Services 5
Knowledge of Subjects 5 David and Percy are excellent guide thay have extensive knowledge of hotspots.
Command of English 5
Flexibility 5 They were accommdating and gave us freedom and flexibity to explore our own.
Local Arrangements 5
Attractions
Temple of Heaven 5 Excellent lesson from a master.A unique exprience not available without China Highlights.
The Gubeikou Great Wall 5
Hike from The Gubeikou-Jinshanling Great Wall 5 Amazing,excellent and untouched areas. That provide great hiking and scenic areas to view. Various ...read morelevels of difficulty mountains provide great top points for all hikers
The Jinshanling Great Wall 5
Badaling National Forest Park 5 Nice hike and view to The Great Wall. Excellent area with not any other tourists. Nice forests.
Hotel
5
Location 5
Service 5
Room Comfort 5
Breakfast/Meals 5
Cleanliness 5
5
Location 5
Service 5
Room Comfort 5
Breakfast/Meals 5
Cleanliness 5
5
Location 5
Service 5
Room Comfort 5
Breakfast/Meals 5
Cleanliness 5