George's Feedback on 17-Day China Tour

Majored in English, working as a tour guide for 8 years makes me love serving for the travel funs. Now as a travel advisor, I could share my experience with the customers and provide you professional suggestions to make a lifetime memorable...

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Tour guides and drivers were first class and gave us sterling service.You can clearly see this on my comment sheets. They were puntual, attentive, courtous, spoke good clear English and they are a credit to Chinahighlights. Special mention goes to Penn, Lucy and Will but full marks to all. Coaches used were clean, safe and comfortable. Bottled water was always available. Theatre show was very enjoyable and seats were good.
Client: Ask George about her/his experience Age: Unknown Nationality: Malta
Tour Date: September 1, 2010 - September 17, 2010  
FeedBack Date: October 15, 2010
Itinerary: 17 Days Beijing, Tianjin, Departure City, Shanghai, Hong Kong Tour

Hello Carol

We finally got back home in Malta after a long but most interesting and successful trip to the Far East.

I would like first of all to thank you wholeheartedly for your attention, organization and premium work you did to make my group tour so succesful. I will forward my comments to your company, your manager Ms.Angela Gong and also on Cruise Critic and Tripadvisor. Very well done !!

The tours and transfers went without a hitch- only some minor hiccups mostly regarding some meals which I had already mentioned to you. ( Hakka restauarnt was good but ambience dark and a bit tacky- toilets also dirty. My suggestion is to either change the venue or seat people outside on the terrace facing the lake and make sure beforehand that toilets ( which will be definately used, are clean)

Homes restaurant in Shanghai was clean and very nice. Food was good- but not to the western taste. This could be interpreted as a culinary ignorance from our part but you have to understand that the Western taste to Chinese food is slightly differnt.My group enjoyed the Golden Palace Restaurant and the other ( I forgot name ) which Penn substitiutite from the Jing Mian which I believe would not also be to the general taste.Cafe Deco was superb in all sense- food, ambience, decor and stunning view !

Tour guides and drivers were first class and gave us sterling service.You can clearly see this on my comment sheets. They were puntual, attentive, courtous, spoke good clear English and they are a credit to Chinahighlights. Special mention goes to Penn, Lucy and Will but full marks to all. Coaches used were clean, safe and comfortable. Bottled water was always available. Theatre show was very enjoyable and seats were good.

George

Customer Comment & Rating
Driver & Guide
"Tour guides and drivers were first class and gave us sterling service.You can clearly see this on my comment sheets. They were puntual, attentive, courtous, spoke good clear English and they are a credit to Chinahighlights. Special mention goes to Penn, Lucy and Will but full marks to all. Coaches used were clean, safe and comfortable. Bottled water was always available. Theatre show was very enjoyable and seats were good. "

The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
  • Hong Kong
Guide
Attitude & Services 5
Knowledge of Subjects 5
Command of English 5
Flexibility 5
Local Arrangements 5
Attractions
Summer Palace 5
Lama Temple 5
Beijing Olympic Green(outside tour of Bird's Nest and National Aquatics Center) 4
The Badaling Great Wall 5
Sacred Way 5
Changling tomb 5
The Forbidden City 5
Temple of Heaven 5
Tiananmen Square 5
Restaurant
Hancang Hakka Restaurant(Lunch) 3.5 Food very good but toilets very dirty.
Beijing Golden Palace International Restaurant(Lunch) 5
Jing Mian Da Wang Restaurant(Di'anmen Branch)(Lunch) 5