Elizabeth's Feedback on 16-Day China Tour

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We got three other companies to give us itineraries and his was detailed, accurate, and with good suggestions. The stories I heard on the internet about Chinese travel companies service I felt would not appy to you after working with Robert as he was so detailed and really researched all my requests.
Client: Ask Elizabeth about her/his experience Age: Unknown Nationality: United States
Tour Date: October 22, 2012 - November 6, 2012  
FeedBack Date: February 17, 2012
Itinerary: 16 Days Beijing, Xian, Lhasa, Chongqing, Yangtze, Yichang, Shanghai Tour

Dear Supervisor,

Robert was very patient with my questions and answered them thoroughly which made me feel comfortable with your company.

Robert was wonderful in letting us know the places we could not walk up the stairs and suggesting others that we would like. We would never have known this issue if he had not cared enough to suggest it.

Robert is the most professiona travel advisor I have ever worked with. We got three other companies to give us itineraries and his was detailed, accurate, and with good suggestions. The stories I heard on the internet about Chinese travel companies service I felt would not appy to you after working with Robert as he was so detailed and really researched all my requests. I hope the service we get from the guides and drivers in China for our trip will be as good as he was.

Really do not have any suggestions. He has been patient, kind to us, and we would love to meet him in CHina but understand he is in Guilin and we are not going there.

You have a good employee in Robert.

Thank you.

Liz


Robert,

We can never thank you enough for all your Patience and Help on this. I know I am PICKY PICKY about things but do want to make sure that all goes well so I do a lot of research on the trip and hotels etc. I know with all your hard work it will be PERFECT!

Thanks again!

Liz


Dear Robert,

I am so sorry that I have not gotten in touch with you since we returned. The trip was amazing and I want to write to you about it all later.

I do plan to get with you all and thank you properly for our wonderful trip just as soon as things settle down.

Liz and Walt


Hi Jackie. Things have settled down here now. Christmas was nice.

We cannot tell you how much we enjoyed meeting you and having you as our guide. You were so knowledgeable and really helped bring all the Chinese history to life. Your explanations of what we saw were excellent and you took such good care of us. Your English was the best of all of our guides. Even my husband could understand everything you said. I cannot believe you got me to hike up all those sections of the great wall. I am not a hiker usually ! It was a beautiful view from the top so very glad that we did it.

I can never thank you enough for pushing my husband’s wheel chair around, That was beyond your job! Everyone at China Highlights was amazingly caring and helpful. It really made us feel safe and secure.


The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
  • Chongqing
  • Chengdu
  • Xian
  • Leshan
Guide
Attitude & Services 5 so friendly and fun made our trip enjoyable!
Knowledge of Subjects 5 good
Command of English 5 good
Flexibility 5
Local Arrangements 5
Attractions
The Forbidden City 5
Temple of Heaven 5
Tiananmen Square 5
The Badaling Great Wall 5
Sacred Way 3 not much to see there and long walk
Changling tomb 3
Lama Temple 5
Summer Palace with boat Cruise and the Garden of Virtue and Harmony 5
Hutong Tour in Dongcheng District 5
Restaurant
Traditional Mongolian Restaurant(Lunch) 5 courtyard-yichan,very cute and good food
Roasted Duck at Fangzhuang(Dinner) 4
Hotel
Location 5 wonderful hotel-recommend highly to use it
Service 5
Room Comfort 5
Breakfast/Meals 5
Cleanliness 5