Elizabeth's Feedback on 16-Day China Tour
|Client: Elizabeth Ask Elizabeth about her/his experience||Age: Unknown||Nationality:United States|
|Tour Date: October 22, 2012 - November 6, 2012|
|FeedBack Date:February 17, 2012|
|Itinerary: 16 Days Beijing, Xian, Lhasa, Chongqing, Yangtze, Yichang, Shanghai Tour|
Robert was very patient with my questions and answered them thoroughly which made me feel comfortable with your company.
Robert was wonderful in letting us know the places we could not walk up the stairs and suggesting others that we would like. We would never have known this issue if he had not cared enough to suggest it.
Robert is the most professiona travel advisor I have ever worked with. We got three other companies to give us itineraries and his was detailed, accurate, and with good suggestions. The stories I heard on the internet about Chinese travel companies service I felt would not appy to you after working with Robert as he was so detailed and really researched all my requests. I hope the service we get from the guides and drivers in China for our trip will be as good as he was.
Really do not have any suggestions. He has been patient, kind to us, and we would love to meet him in CHina but understand he is in Guilin and we are not going there.
You have a good employee in Robert.
We can never thank you enough for all your Patience and Help on this. I know I am PICKY PICKY about things but do want to make sure that all goes well so I do a lot of research on the trip and hotels etc. I know with all your hard work it will be PERFECT!
I am so sorry that I have not gotten in touch with you since we returned. The trip was amazing and I want to write to you about it all later.
I do plan to get with you all and thank you properly for our wonderful trip just as soon as things settle down.
Liz and Walt
Hi Jackie. Things have settled down here now. Christmas was nice.
We cannot tell you how much we enjoyed meeting you and having you as our guide. You were so knowledgeable and really helped bring all the Chinese history to life. Your explanations of what we saw were excellent and you took such good care of us. Your English was the best of all of our guides. Even my husband could understand everything you said. I cannot believe you got me to hike up all those sections of the great wall. I am not a hiker usually ! It was a beautiful view from the top so very glad that we did it.
I can never thank you enough for pushing my husband’s wheel chair around, That was beyond your job! Everyone at China Highlights was amazingly caring and helpful. It really made us feel safe and secure.
The Real Evaluation for the Destionation(s)
|Attitude & Services||5||so friendly and fun made our trip enjoyable!|
|Knowledge of Subjects||5||good|
|Command of English||5||good|
|The Forbidden City||5|
|Temple of Heaven||5|
|The Badaling Great Wall||5|
|Sacred Way||3||not much to see there and long walk|
|Summer Palace with boat Cruise and the Garden of Virtue and Harmony||5|
|Hutong Tour in Dongcheng District||5|
|Traditional Mongolian Restaurant(Lunch)||5||courtyard-yichan，very cute and good food|
|Roasted Duck at Fangzhuang(Dinner)||4|
|Park Plaza Beijing Wangfujing|
|Location||5||wonderful hotel-recommend highly to use it|