Lian's Feedback on 6-Day China Tour

  • Jane
  • Language: English

Hi, this is Jane. When I was still a little girl, I was immersed into the travelling stories and bookes . I dreamed that some day I can explore the outside world by myself. Now I'm happy to be a travel advisor in Chinahighlights for I have ...

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I am Sally Khong from Singapore and had the privilege of being served by Ms Jane Li. We find her to be efficient in handling our queries and she also goes the extra mile to meet our requirements. We will be meeting her on Sat, 17 Dec and we know she will take good care of us during our trip.
Client: Ask Lian about her/his experienceAge: UnknownNationality:Singapore
Tour Date: December 17, 2011 - December 22, 2011 
FeedBack Date:December 19, 2011
Itinerary: 6 Days Chongqing Tour

Hi Angela Gong,

I am Sally Khong from Singapore and had the privilege of being served by Ms Jane Li. We find her to be efficient in handling our queries and she also goes the extra mile to meet our requirements. We will be meeting her on Sat, 17 Dec and we know she will take good care of us during our trip.

Regards,

Sally Khong

Singapore


Hi Jane,

Our holiday trip ended yesterday and I am back in office today.

For the benefit of our future trips and for China Highlights to take better care of their customers, I would like to provide the following feedbacks:

1)The customers’age and health condition must be taken into consideration and customers be well informed in advance of the different level of difficulties at each attractions e.g. the number of steps/cliff to & from and time taken; we were told Jindao Xia has got more than 300 steps and it takes about 3 hours of non-stop walking to tour the whole place. This is definitely out for my group of 5 seniors had I know earlier.

2)To view only the major items (ignore the smaller ones) in each attraction, allow time for photo taking and leisure walking/rest time. At attractions where touts are known to be present, the guide must be able to manage the situation and escort us safely to the bus.

3)Spell to us clearly that each person is allowed a budget of up to RMB50 for each meal, any difference will be out of our own pocket and let us choose the local specialities of our choice with a copy of the restaurant’s a la carte menu for reference.

4)Although we did not accord an A* to the guide David, he did scored A for his effort in assisting my wheelchair-bound Dad to navigate around and keeping him company when my Dad did not want to join us in certain activities. We also want to commend the bus Shifu for his attentiveness to my Dad’s need and for his good driving skill, the bus rides were smooth and no emergency brake was applied throughout our whole trip.

Once again, thank you Jane for arranging the trip and ensuring we are well taken care of. We will definitely go back to you for our next trip and based on our feedback above, it will be an even greater trip!

Merry Xmas and A Happy & Prosperous 2012 to you and all at China Highlights!

Regards,

Sally Khong


The Real Evaluation for the Destionation(s)

  • Chongqing
Guide
Attitude & Services4
Knowledge of Subjects3
Command of English5
Flexibility3
Local Arrangements3
Attractions
Promenade3
Luohan Temple/Chongqing Arhat Temple3
Ciqikou Old Town2 Place too commerciallsed crowded.
Three Gorges Museum3
People Liberation Monument3
Dazu Grottoes3 No time for photo taking.
Restaurant
Yunyuan restaurant(Dinner)4 A good taste of Chongqing speciality,the hot pot,especially the desserts.
Cai Xiang Yuan Restaurant(Yangjiaping Branch)(Lunch)3 CHU TANG MIZONG CAI,can't even remember what we eat!