Godfrey's Feedback on 13-Day China Tour

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Henry (although all the others were excellent, but if we had to chose just one we would chose Henry) as he gave us all the information we needed accurately and on time and at the same time gave us personal space to do our own thing, giving us several suggestions when we asked without pressuring us to do anything. He had a hard time on the train to solve our problem but he remained on the train till the last minute calmly solving our problem in a very quite and professionsal manner.
Client: Ask Godfrey about her/his experienceAge: UnknownNationality:Malta
Tour Date: August 6, 2010 - August 18, 2010 
FeedBack Date:September 27, 2010
Itinerary: 13 Days Beijing, Xian, Chengdu, Guilin, Shanghai Tour

Dear Leon,

We enjoy the tour very much! The most memorable attractions are Summer Palace, especially the Kunming lake (we rented a paddle boat).

Henry (although all the others were excellent, but if we had to chose just one we would chose Henry) as he gave us all the information we needed accurately and on time and at the same time gave us personal space to do our own thing, giving us several suggestions when we asked without pressuring us to do anything. He had a hard time on the train to solve our problem but he remained on the train till the last minute calmly solving our problem in a very quite and professionsal manner.

The drivers were professional and helpful. The best drivers were the one at Beijing and the second one in Shanghai(not the one who picked us up at the airport in Shanhai). Although they did not know how to speak english they made us feel at home, taking care of us especially in China's scary traffic.

Best hotel was Tianfu Sunshine hotel in Chengdu, and best meal was the one organizied in the Minority village in Guilin. All the hotels and meals were up to standard.

Thanks and regards

Godfrey

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Dear Supervisor,

We have found your email in our confirmation letter L100429050 by Mr. Leon Long. This is just a short note to express our satisfaction with his great help up to this point in finding the right holiday for us. He was always very prompt with his replies and gave us all the details and advice that we required. We are looking forward to visiting your beautiful country in August, We hope everything goes well. Well done and keep up the good work.

Thank you, Have a nice day,

Godfrey and Louise


Dear Ron, We have recieved the following email from Leon Long. We are more than pleased to help you out with your choice of tour operator and give you some tips re China. We are a family of four, the kids are now teenagers aged 18 and 16 and they travel with us. We travel quite a lot and in fact we are preparing to visit Rome for the Christmas holidays. We research a lot before we travel as we always try to travel on our own and never as a package tour. We do this since we like to tailor make our trips, choosing what we like only and spending as much time as we need. As we are members on Tripadvisor and Travel Forum we learn quite a lot before we travel to try to avoid nasty surprises. We came across Chinahighlights and a number of other tour operators. However we choose Chinahighlights and we never regretted it for a minute. They have excellent guides who speak excellent english. When we showed the wish to be on our own for certain periods such as meals etc we were given all the privacy we needed, at other times were we needed help we were given all the help we needed. The guides are not pushy if you do not want certain activities such as shopping etc. When we needed some shopping for say pearls or silk or jade we asked them to help us and they took us to a number of suppliers but the decision to buy or not was entirely up to us. Basically we spent two whole weeks visiting Beijing, Xian, Chengdu(where we were official Panda keepers for a day, a most memorable experience if you are into that kind of thing), Guilin where the Li river cruise was outstanding and Shanghai. The tour operator arranged all internal transportion with flights with pick ups at airport to hotels etc all included. We then wanted to change one flight to an overnight sleeper train(for the experience) and they obliged. The hotels were all 5 star as we requested them and the service and accomodation was excellent. Even the restaurants chosen were to our needs. (we were involved by email in every choice of hotel, restaurant and activity, and were informed of all expenses, time necessary etc.) The vans and drivers provided were always at our disposal, clean and efficient. The day for the guide usually stopped at 5 pm as requested by us. We then used to strike out on our own, often after either asking for suggestions from the guide or by planning before. Another memorable experience is eating at the Pearl Oriental Tower revolving restaurant. This we did on our own as also a night cruise and a couple of shows and operas and some night time shopping. It is easy to do as the taxis are clean cheap and easy to find. We used taxis only at night after the driver and guide were ready for the day. Coming from a European country we were pleasnatly surprised with the cleanliness and safety of the country. It is up to you regarding tipping of guide and driver. We tipped at the end of each section (region/city not everyday, and of course the amount varied according to affinity with guide, etc) I recommed this operator highly. As I said before we travel quite a lot and we are pretty fussy as regards accomodation food and so on. If you need any additional help feel free to contact me. we can help you with tips and suggestions. We rarely travel twice to the same place as the world is too big, however our children want to return to China later on in their life, and we would not mind doing so again!! If we ever do, I will look up Chinahighlights again. Mr. Long was a very patient and honest tour operator for us Enjoy and feel free to contact us. Godfrey
Customer Comment & Rating
Driver & Guide
"Henry (although all the others were excellent, but if we had to chose just one we would chose Henry) as he gave us all the information we needed accurately and on time and at the same time gave us personal space to do our own thing, giving us several suggestions when we asked without pressuring us to do anything. He had a hard time on the train to solve our problem but he remained on the train till the last minute calmly solving our problem in a very quite and professionsal manner."

The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
  • Guilin
  • Chengdu
  • Xian
  • Yangshuo
  • Longsheng
Guide
Attitude & Services5
Knowledge of Subjects5
Command of English5
Flexibility5
Local Arrangements5
Attractions
The Forbidden City5 very informative. Guide was well prepared at all times and very kind and helpful. He understood all ...read moreour needs and went out of his way to make us feel at home. We were very very pleased.
Summer Palace5
Treasure Houses5
Tiananmen Square5
The Mutianyu Great Wall(with round way cable car)5
Temple of Heaven5
Hutong Tour in Xicheng District5
Beijing Olympic Green(outside tour of Bird's Nest and National Aquatics Center)5
Restaurant
Traditional Mongolia Restaurant5
Xin Shuang Quan Restaurant5
Courtyard 7 Restaurant5
Hotel
Location5
Service5
Room Comfort5
Breakfast/Meals5
Cleanliness5