Andy's Feedback on 16-Day China Tour

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Straight away Leon was much better than the other 5 companies we inquired with, as he replied promptly (next day always) he let us know when he wasnt available and always answered our questions fully (others didnt).
Client: Age: Unknown Nationality: United Kingdom
Tour Date: November 4, 2012 - November 19, 2012  
FeedBack Date: November 30, 2011
Itinerary: 15 Days Beijing, Datong, Xian, Chengdu, Shanghai, Suzhou Tour

Dear Ms Gong,

we would like you to know how much we value all the hard work your wonderful member of staff leon long has put into putting a package of tour itineries together for our biggest holiday ever, to celebrate our 25th wedding anniversary in November 2012. Straight away Leon was much better than the other 5 companies we inquired with, as he replied promptly (next day always) he let us know when he wasnt available and always answered our questions fully (others didnt). Leon's English is perfect, his manners impecable and his knowledge of all places, transport and everything related to touring appears to be spot on, he has been very helpful with suggesting other options and in keeping to our budget. We are both very impressed and would like you to pass on our kind regards. We have built up a bit of a friendship and had actually hoped we might get to meet him but we understand that is not going to be possible, shame, we would like to shake his hand.

Lynne and andy


Dear Chinahighlights,

We are very very happy with the most amazing holiday weve just had with you. Leon Long was great at juggling your products with our likes and our wallet. The private guides was an expense that we knew would be worth while because you get individual attention and not have to wait for stragglers getting back on the bus but it also had unexpected bonuses like having an expert to guide us with ordering food so we were much more adventurous than we'd have been on our own, the same with using the metro in Shanghai, after our guides help it was no problem. We also found that guides speeded our flow through queues at attractions, stations and airports.

From:-Lynne


Customer Comment & Rating
Travel Advisor
Leon Long "Straight away Leon was much better than the other 5 companies we inquired with, as he replied promptly (next day always) he let us know when he wasnt available and always answered our questions fully (others didnt). "

The Real Evaluation for the Destionation(s)

  • Beijing
  • Suzhou
  • Chengdu
  • Xian
  • Datong
Guide
Attitude & Services 5 Brillant at every places.Gave photograph when we need.Avoiding to much trouble.
Knowledge of Subjects 5 Wow!! Huge knowledge never said I don't know.
Command of English 5 Wow!!Incredible for every speaking. Of nicknames and outside of just tours and use.
Flexibility 5
Local Arrangements 5
Attractions
The Forbidden City 5 Bigger than we thought
Temple of Heaven 5
Hall of Clocks and Watches 3 Just not so interesting for us
Hutong Tour in Xicheng District 4
Tiananmen Square 4 Wow! House displays
The Jinshanling Great Wall 5 Wow!! Incredible!
Summer Palace with boat Cruise and the Garden of Virtue and Harmony 4 Theatre and cruise closed.So did extra instead.
Exterior visit of Beijing Olympic Stadiums(Bird's Nest and Water Cube) 4 Love the bird nest building.
Restaurant
Beijing Ba guo bu yi Restaurant(Lunch) 5 Different restaurant.But very good shrimps and pepper beef
Xibei Restaurant(Lunch) 5 Lamp and noodles very good.
Hotel
Location 5 Fantastic near to everthing.
Service 4
Room Comfort 3 Dirty carpet.The room was not non-smoking room(Our guide changed for us)
Breakfast/Meals 3 Some cold
Cleanliness 5