Ian's Feedback on 6-Day China Tour

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Leon has always given friendly, prompt, and authoritative guidance, and has always given very clear answers to all my questions. I am really impressed with the service that he has provided on behalf of China Highlights - if the arrangements in China turn out to be anything like as good, I know I will have a great time.
Client: Age: Unknown Nationality: United Kingdom
Tour Date: August 23, 2012 - August 28, 2012  
FeedBack Date: September 17, 2012
Itinerary: 6 Days Beijing, Xian, Guilin, Yangshuo Tour

Dear Mr Zhao,

I write to commend the great service that I've had from China Highlights, and in particular from my agent, Leon Long, in making arrangements for a short trip later this month. Leon has always given friendly, prompt, and authoritative guidance, and has always given very clear answers to all my questions. I am really impressed with the service that he has provided on behalf of China Highlights - if the arrangements in China turn out to be anything like as good, I know I will have a great time.

Best regards,

Ian


Hi Leon,

The trip exceeded expectation. By design, I had a very full (if very short) itinerary, including all the standard "must-see" items in Xian and Guilin/Yanghuo. I suppose that the thing I most enjoyed - because it was a small add-on that I hadn't really given much thought to - was cycling round the city walls in Xian; unexpectedly enjoyable. Lili Huang, in Guilin/Yangshuo was the most outstanding tour guide. A perfect personality coupled with excellent English and extensive knowledge. The Guilin Waterfall Hotel was particularly nice, of course, but even as a 5-star hotel it felt "special". An important factor here was that I had an 11th-floor room with a great view.

Kind regards

Ian


The Real Evaluation for the Destionation(s)

  • Guilin
  • Xian
  • Yangshuo
Guide
Attitude & Services 5 lili was the best guide on my short trip,could not have been better
Knowledge of Subjects 5
Command of English 5
Flexibility 5
Local Arrangements 5
Attractions
Reed Flute Cave 5
Elephant Trunk Hill 5
Seven Star Park (including the panda house) 5
Li River Cruise 5
Restaurant
McFound Restaurant(Lunch) 5 a little bit american but very good food
Hotel
Location 5 wow super hotel
Service 5 had a nice view
Room Comfort 5
Breakfast/Meals 5
Cleanliness 5
Location 5 grand as 3 star hotel so obviously, not of the same standard as the waterfall
Service 5
Room Comfort 5
Breakfast/Meals 5
Cleanliness 5