Maria's Feedback on 12-Day China Tour

  • LILY
  • Language: English

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I wanted to say it's been great to meet you and thank you for all the time and effort that you have interested on planning a wonderful tour for mme and my husband. we had a great time in China, you and all the people in ChinaHighlights did went the extra mile to make our experience smooth and pleasant. this has been an unforgetable time!
Client: Ask Maria about her/his experience Age: Unknown Nationality: Colombia
Tour Date: April 19, 2014 - April 30, 2014  
FeedBack Date: April 30, 2014
Itinerary: 12 Days Beijing, Xian, Lhasa, Chengdu, Guilin, Longsheng, Shanghai Tour

Dear Lily

I wanted to say it's been great to meet you and thank you for all the time and effort that you have interested on planning a wonderful tour for mme and my husband.

we had a great time in China, you and all the people in ChinaHighlights did went the extra mile to make our experience smooth and pleasant.

this has been an unforgetable time!


Dear Elaine,

My name is Maria Escobar, it has been a few weeks since we came back from our China Tour with Chinahighlights, and I wanted to take the opportunity to comment on the great planning and support we had during the entire trip.

Our Tour planner Lily Guo was the best, she was always there for us during the entire process, answered all our questions, and manage everything very professionally but also very friendly. We always felt we were in the best hands, really an outstanding service and support from her and from each one of the guides and drivers in every city we visited: Cathy in Xian, Lobshang in Lhasa, Vera in Chengdu and Leshan, Ricky in Guilin and Yangshuo and Ryan in Shanghai.

Lily also manage to change our guide in Shanghai since we didn′t feel like the fist guide we got could fill our needs, she seemed unexperienced, so we asked Lily for the possibility to get a more experienced guide and in no time she made the arrangements and found the best guide for us... That′s truly is a great service!

Thank you for your attention,

Maria Escobar


The Real Evaluation for the Destionation(s)

  • Shanghai
  • Guilin
  • Chengdu
  • Xian
  • Lhasa
  • Leshan
  • Yangshuo
  • Longsheng
Guide
Attitude 5
Service 5
Knowledge of Subjects 5
Communication skills 5
Command of English 5
Flexibility 5
Local Arrangements 5
Attractions
Yuyuan Garden 5
Yuyuan Market 5
Shanghai Urban Planning Exhibition Hall 5
The Shanghai World Financial Center 5
The Bund 5
Nanjing Road 5
Restaurant
Home's Restaurant(Lunch) 4 McFound Restaurant
Hotel
Location 5
Service 5
Room Comfort 5
Breakfast/Meals 5
Cleanliness 5