Emma's Feedback on 10-Day China Tour

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We had a great time and we can't fault the support of China Highlights from pick up at Beijing airport to drop off at Shanghai. The service was excellent and surpassed our expectations. We know we could not have seen nearly as much as we have in the same time without the smooth organisation of your drivers and tour schedule.
Client: Ask Emma about her/his experience Age: Unknown Nationality: United Kingdom
Tour Date: October 16, 2013 - October 25, 2013  
FeedBack Date: October 27, 2013
Itinerary: 10 Days Hong Kong, Beijing, Xian, Shanghai Tour

Hi Christy,

We just wanted to give you some feedback on our trip in addition to the review forms we have completed.

We had a great time and we can't fault the support of China Highlights from pick up at Beijing airport to drop off at Shanghai. The service was excellent and surpassed our expectations. We know we could not have seen nearly as much as we have in the same time without the smooth organisation of your drivers and tour schedule.

We would like to say a special thank you to Ada, Olivia & Patrick for making our stay so stress free and enjoyable.

Ada's English was excellent and her warm character made us feel at ease immediately. Her knowledge of the Forbidden City was excellent and we enjoyed learning about how the emperors lived.

Olivia was equally warm with excellent English again and a very detailed historical knowledge of the Terracotta Warriors. It was clear to see how passionate she is about Xi'an and China itself.

Patrick was a pleasure to spend time with and made us laugh so often! We particularly enjoyed the Water town visit and Patrick's excellent knowledge explaining the photographs in the post office to us. His explanation of the purpose of the formerly private Yu an Garden was also excellent.

Thank you again, we will be recommending you to anyone we know that wants to visit China.

Best Regards,

Emma & Steve

The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
  • Xian
Guide
Attitude 5 a pleasure to spend time with enamoured we were chechea in our hotel.
Knowledge of Subjects 5 very good,also ,very open to all of your questions about chinese life in general
Command of English 5 excellent
Flexibility 5 very accommodating ,always checking of we were too tired and arrived later one day at our request.
Local Arrangements 5 this being taken care of so well is what has made our stay,ordering food,recommendation evening ...read morerestaurants and making presentations/directions.
Attractions
Lama Temple 4
Treasure Houses 3.5
The Forbidden City 5
Hutong Tour in Xicheng District 4
Tiananmen Square 5 sige and length of seneens!
Temple of Heaven 4
The Mutianyu Great Wall(with round way cable car) 4
Summer Palace with boat Cruise and the Garden of Virtue and Harmony 3 similar to temple of heaven with gardens,couldn't do boat cruise and nibber such was removed ...read morebecause of the weather only though
Old Beijing Gets Moving 2 couldn't see niginal,not asintenasting compared to the rest of the tour
Restaurant
Free As A Bird Restaurant(Lunch) 5 different local restaurant by guide choice,easy time
Courtyard 7 Restaurant(Lunch) 3 not to our taste as much
Xin Shuang Quan Restaurant(Lunch) 4
Free As A Bird Restaurant(Lunch) 5
Hotel
Location 5 excellent
Service 5 not used
Room Comfort 5 excellent although a bit warm in room and air conditioning turned off.
Breakfast/Meals 5 ok,restaurant not big enough for grests,good choice of dishes-average quality.
Cleanliness 5 excellent