Teong's Feedback on 7-Day China Tour

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We have booked our Suzhou - Hangzhou China tour through your travel consultant Ms. Lussie Lu. This feedback is to inform you that we are satisfied and happy with Ms. Lussie's service. She is very kind, considerate and informative and most efficient with her prompt replies. We are glad we were given the opportunity for Ms. Lussie to arrange our tour for us. Thank you.
Client: Ask Teong about her/his experienceAge: UnknownNationality:Malaysia
Tour Date: April 27, 2012 - May 3, 2012 
FeedBack Date:December 14, 2011
Itinerary: 7 Days Beijing, Suzhou, Hangzhou Tour

Dear Ms. Angela Gong,

We have booked our Suzhou - Hangzhou China tour through your travel consultant Ms. Lussie Lu. This feedback is to inform you that we are satisfied and happy with Ms. Lussie's service. She is very kind, considerate and informative and most efficient with her prompt replies. We are glad we were given the opportunity for Ms. Lussie to arrange our tour for us. Thank you.

Regards,

Teong Seng and Anne


Dear supervisor,

I like to tell you that your Lussie is very helpful and friendly. You have a good employee who can serve your customer well.

Thank you and kind regards.

TeongSeng and Joo Yean


The Real Evaluation for the Destionation(s)

  • Suzhou
  • Hangzhou
  • Zhouzhuang
  • Tongli
Guide
Attitude & Services3 Helpful,however very poor command of English!
Knowledge of Subjects3 Knowledgeable.We found it very difficult to communicate or comprehend with him in English however.
Command of English2 Very poor.Can hardly understand his pronunciation.
Flexibility3 Very friendly and accomodating.
Attractions
Tongli4
Tongli Cruise2 It was supposed to be a 30 minute cruise,but we only cruised for 15 minutes.
Lingering Garden4
The Grand Canal(Cruising by Motor Boat)4
Panmen Gate3 The rain spoilt the day,otherwise it was a good tour.
Humble Administrators Garden5
Cruise in Zhouzhuang5
Zhouzhuang Water Town4
Restaurant
Shuixianglou Restaurant(Lunch)5 We could order the menu by ourselved.It was a great lunch!
Hotel
Location5
Service3 No facial tissue provided in room.
Room Comfort3 Room has no view-overlook backyard.
Breakfast/Meals3 Same menu for breakfast daily.The hotel should vary the menu for guests staying more than 2 ...read morenights.Breakfast time 7-9a.m. is too short.Should be extended.
Cleanliness4