Keith's Feedback on 7-Day China Tour

Client: Keith (Male) Ask Keith about his experience	Age: 60-75	Nationality: United Kingdom
Tour Date: November 16, 2006 - November 22, 2006
Itinerary: 7 Days Beijing,Xi'an Tour

Dear Sunny Thank you for your email asking about our recent trip to China. It is impossible to say what was the best thing about the trip - it was all so very good. However, the visit to the Great Wall and the Terra-cotta Warriors were define highlights. The Legend of Kung -fu show was also most impressive and we were delighted by it. We were sorry not to have had a programme of the show. The cities of Beijing and Xian had so much to offer that we wished we could have stayed longer. The two girls who were our guides were splendid. Nothing was too much trouble for them and they made certain that we enjoyed our holiday. It is always a good sign of any business that the company is prepared to do more than expected - for example, I spoke about food and especially dumplings, so we were taken to a restaurant to a dumpling dinner. It was great fun and the staff as well as ourselves enjoyed it. Thank you again for everything Keith

The Real Evaluation for the Destionation(s)

Beijing
Xian

Guide

Attitude & Services	5	warm ,caring and friendly .
Knowledge of Subjects	5	a first class knowledge of her subject and a scholarly approach.
Command of English	5	one of the best
Flexibility	5	nothing was too much trouble and she was considerate and helpful.
Local Arrangements	5

Attractions

Forbidden city	5	the guide given was clear and the information was greatly appreciated.
The Summer Palace	4	commentary intersting and helpful
The Temple of Heaven	3	beautiful setting ,good insight into the life of the retired people
The Sacred Road	3	a quiet ,meclitative walk.the guide gave good commetary
the Lama Palace	4	interesting information given on the early history of china and the impact of buddlism
Mutianyu Great Wall	5	a really interesting experience
Hutong	5	an outstanding experience ,helpful guidance and a delightful family as hosts.
Mutianyu Cable Car(round trip)	5	no waiting,safe and comfortable.
The Tian'anmen Square	5	very good and clear commentary ,the visit was both exciting and moving

Hotel

Beijing Prime Hotel
	Location	5	well situated and central
	Comfort	4	would recommend the hotel
	Service	3

Guide

Attitude & Services	5	excellent,no question was too difficult.
Knowledge of Subjects	5	a pleasant surprise,very good.
Command of English	5	she was able to assess our reactions and so adapt her approach in a most professional manner.
Flexibility	5	as expected.
Local Arrangements	4

Attractions

Terra cotta warriors	5.5	a wonderful experience ,the highlight of our tour
Shanxi Historical Museum	5	an excellent and informative display .guide very helpful
Xian City Wall	4	a worthwhile experience.
Bell Tower	3	as expected
The Grand Mosque	4	not quite what was expected,an interesting surprise.
Big Wild Goose Pagoda	4	clear.interesting and informative

Hotel

Howard Johnson International
	Location	4	a welcoming and comfortable hotel .staff most helpful.
	Comfort	4
	Service	4