Catherine's Feedback on 10-Day China Tour

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I would like to let you know how happy my husband and I were with the amazing service provided to us by Candy. I chose CH because of how quickly Candy responded to my inquiries and the friendly tone of her emails.
Client: Ask Catherine about her/his experience Age: Unknown Nationality: Australia
Tour Date: March 23, 2013 - April 1, 2013  
FeedBack Date: April 29, 2013
Itinerary: 10 Days Beijing, Xian, Chengdu, Guilin, Yangshuo, Hong Kong Tour

Dear Mr Zhao,

I would like to let you know how happy my husband and I were with the amazing service provided to us by Candy. From the very beginning, when we were just thinking about going to China, Candy made me choose China Highlights because I felt I could trust her to look after us. I got quotes from other companies, one in Australia was a similar price, but I chose CH because of how quickly Candy responded to my inquiries and the friendly tone of her emails.

Once we decided to book she organised everything so well for us. She got back to me quickly with any questions I had, and met the special requirements of our family in a way that made me feel very well looked after. I felt I could ask her anything and trusted her. My suggestion for you, as her manager, is to let her take paid time during working hours to visit the clients as we would have loved to meet her. I think such meetings would only help to build your business as then everyone would go back home and tell their friends how well Candy organised their tour for them and how nice it was to meet her.

Although I didn't get to meet her face to face I feel like she is a friend and I am very very happy to answer any questions you may have for me about her wonderful service.

Kind regards,

Catherine Christophorou

The Real Evaluation for the Destionation(s)

  • Beijing
  • Guilin
  • Chengdu
  • Xian
  • Yangshuo
Guide
Attitude & Services 5 excellent.much better than we expected.thank you!
Knowledge of Subjects 5 great
Command of English 5 great
Flexibility 5 great
Local Arrangements 5 great
Attractions
The Forbidden City 5 very beautiful
Tiananmen Square 4
Hutong Tour including the Bell Tower or the Drum Tower 5 great spectacle
The Mutianyu Great Wall(with round way cable car) 5 amazing..we all thought it was the best attraction
Temple of Heaven 5 very nice
Summer Palace with the Garden of Virtue and Harmony 5 very nice
Restaurant
Beijing Ba Guo Bu Yi Restaurant(Lunch) 4
Xin Shuang Quan Restaurant(Lunch) 5
Xibei Restaurant(Lunch) 5
Hotel
Location 5
Service 5
Room Comfort 5
Breakfast/Meals 5
Cleanliness 5