Barry's Feedback on 14-Day China Tour

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She always responded promptly and with clear and precise answers to our questions. Her English and explanations were exceptional and better that many native English speakers.
Client: Ask Barry about her/his experience Age: Unknown Nationality: Australia
Tour Date: May 31, 2013 - June 13, 2013  
FeedBack Date: June 17, 2013
Itinerary: 14 Days Beijing, Xian, Chongqing, Yangtze, Yichang, Wuhan, Guilin, Yangshuo, Shanghai, Suzhou Tour
What our customers say on video
This is a vivid video feedback given by Barry, Daphne, Evan and Helen from Perth, Australia, they were warmly welcome to visit China Highlights' office in Guilin while travelling in the city. They visited Xi'an and took the Yangtze River cruise before Guilin, and they gave very positive feedback on the guides' performances and the tour arrangements.

Dear Supervisor

We have just returned home after our two week tour of China arranged by one of your staff members - Candy Wei.

Although we got several quotes for our tour and the China Highlights quote was the most expensive we still decided to go with China Highlights because of Candy.

She always responded promptly and with clear and precise answers to our questions. Her English and explanations were exceptional and better that many native English speakers.

She quickly ascertained our needs and wishes and designed an excellent tour for us. Once on the tour everything went perfectly to plan. The promised local guide was always waiting to meet us and had excellent knowledge of the area and generally good English.

It was great to be able to meet Candy as we went through Guillin and thanks her personally for her excellent work but we thought we should also let you know how great she was. When we met her she was extremely professional and really focussed on how she could improve the service even further.

All round and excellent trip made so much easier thanks to Candy's impeccable planning and arrangements.

Yours sincerely

Dr Barry Bastow and Mrs Daphne Bastow


The Real Evaluation for the Destionation(s)

  • Shanghai
  • Guilin
  • Wuhan
  • Suzhou
  • Xian
  • Yangshuo
  • Longsheng
Guide
Attitude & Services 5
Knowledge of Subjects 5
Command of English 5
Flexibility 5
Local Arrangements 5
Attractions
Yuyuan Garden 5
Jade Buddha Temple 5
Shanghai Urban Planning Exhibition Hall 5
The Shanghai World Financial Center 5
Restaurant
Home's Restaurant(Lunch) 5
Hotel
Location 5
Service 5
Room Comfort 5
Breakfast/Meals 5
Cleanliness 5