Jerome's Feedback on 13-Day China Tour

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We have had the pleasure of working with Ruby on our upcoming trip. She has been terrific throughout the process from beginning to end with suggestions,information and updates. She is a great representative for your company.
Client: (Male) Age: 60-75 Nationality: United States
Tour Date: April 4, 2013 - April 16, 2013  
FeedBack Date: April 8, 2013
Itinerary: 13 Days Beijing, Xian, Guilin, Longsheng, Yangshuo, Shanghai Tour

Dear Mr. Zhao,

We have had the pleasure of working with Ruby on our upcoming trip.

She has been terrific throughout the process from beginning to end with suggestions,information and updates. She is a great representative for your company.

Many thanks,

Margee


Hi Ruby:

Just back in the office and not surprisingly somewhat jet lagged. Before things got hectic, Margee and I wanted to thank you for arranging a wonderful trip to your amazing country. The itinerary that you planned was terrific and the guides, Ivy, Lele and Estella could not have been better…they were knowledgeable, personable, enthusiastic and a pleasure to be with. Margee and I really appreciated the dinner that you treated us to. The buffet was endless and the view spectacular. Based on our trip, I would recommend you and China Highlights to anyone who wanted to visit China.

Unfortunately, I didn’t read your recommendation on gratuities for the guides until Shanghai. As a result, I did not give Ivy a proper gratuity and although I gave Lele a proper gratuity I had intended it to be more generous. Is it possible for your company to send me an invoice which I would pay by credit card and for you to send the additional money to Ivy and Lele? Please let me know. Thanks again for everything.

Regards,

Jerry and Margee


The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
  • Guilin
  • Xian
  • Yangshuo
  • Longsheng
Guide
Attitude & Services 5
Knowledge of Subjects 2
Command of English 2
Flexibility 5
Local Arrangements 4
Attractions
The Forbidden City 3
Summer Palace 3
Temple of Heaven 3
The Mutianyu Great Wall(with round way cable car) 3
Hutong Tour in Dongcheng District 4
Restaurant
Houhai Hutong 44th Kitchen(Lunch) 3
Courtyard 7 Restaurant(Lunch) 4
Hotel
Location 5
Service 5
Room Comfort 5
Breakfast/Meals 5
Cleanliness 5