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Walter's Feedback on 17-Day China Tour

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I wish to compliment our travel adviser, Simon Huang, for his help in planning our trip to China in September. He has been very patient with our questions and plan changes and with his help, I feel we will have a wonderful experience in your country. I congratulate you on having so competent and knowledgeable staff.
Client: (Male) Ask Walter about his experience Age: 60-75 Nationality: United States
Tour Date: September 1, 2010 - September 17, 2010  
FeedBack Date: August 14, 2010
Itinerary: 17 Days Chicago, Beijing, Xian, Guilin, Yangshuo, Longsheng, Shanghai, Suzhou, Hong Kong Tour
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Dear Ms. Gong,

I wish to compliment our travel adviser, Simon Huang, for his help in planning our trip to China in September. He has been very patient with our questions and plan changes and with his help, I feel we will have a wonderful experience in your country.  I congratulate you on having so competent and  knowledgeable staff.

Sincerely,

Walter


Hello,

I am Walter from Chicago of Illinois, travel with my wife and one of her sisters.

This is our first trip to China, we are very fortunately for choosing China Highlights for our tour company, our tour advisor Simon has been wonderful.

We’ve been able through the internet to make customized what we want to see with Mary. Many wonderful things, The Great Wall, The Forbidden City, Xi’an, The Warriors. The Rice Field. And I am standing, the two of the Pagoda, the service being excellent. We would say an unusual travelling for ten days and we really do not have any bad comments.

Our guide has been very flexible, very helpful. The driver’s been right there. It makes traveling so easy. Use what kind of hotel, your car is there , you have a guide to help you, so I highly recommend using China Highlights, their web site is extensive, wonderful and give you links all the information you need, so I thanks Simon and China Highlights for a wonderful experience for us.


Hi Simon,

Hope you are getting some nice groups for your tours. We certainly enjoyed our time in China.  I would like to compliment all of the tour guides that we had. They were knowledgeable, friendly, and concerned for our comfort and welfare. My bad knees were a problem but Harry insisted
in staying with me along the Great Wall walk which I appreciated.Special compliments to Tony Tang. His concern for my health and safety 
was wonderful. He watched over me during the climb to see the rice fields - even carried some of my camera equipment and also arranged for
me to be carried down in a sedan chair - how embarrassing! I could not have made it down on my own. His concern extended to having me see one of the top doctors who examined my knees and prescribed some medication to take for six months. This was beyond his responsibility as a guide - something one would experience from a friend or a son.

Thank you for your service and careful arrangements.

Sincerely,

Walter


Customer Comment & Rating
Travel Advisor
Simon "I wish to compliment our travel adviser, Simon Huang, for his help in planning our trip to China in September. He has been very patient with our questions and plan changes and with his help, I feel we will have a wonderful experience in your country. I congratulate you on having so competent and knowledgeable staff. "
Travel Advisor
Simon "we are very fortunately for choosing China Highlights for our tour company, our tour advisor Simon has been wonderful."
Driver & Guide
"Our guide has been very flexible, very helpful. The driver’s been right there. It makes traveling so easy."
Website Usability
" their web site is extensive, wonderful and give you links all the information you need, "
Driver & Guide
"My bad knees were a problem but Harry insisted in staying with me along the Great Wall walk which I appreciated."
Driver & Guide
"Special compliments to Tony Tang. His concern for my health and safety was wonderful. He watched over me during the climb to see the rice fields - even carried some of my camera equipment and also arranged for me to be carried down in a sedan chair - how embarrassing! I could not have made it down on my own. His concern extended to having me see one of the top doctors who examined my knees and prescribed some medication to take for six months. This was beyond his responsibility as a guide - something one would experience from a friend or a son. "

The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
  • Guilin
  • Suzhou
  • Xian
  • Hong Kong
  • Yangshuo
  • Longsheng
Guide
Attitude & Services 5 COULDN'T BETTER!GOOD PLAN AMAZING KNOWLEDGE OF HISTORY AND DETAILS.
Knowledge of Subjects 5 AMAZING KNOWLEDGE OF HISTORY AND DETAILS.
Command of English 5 VERY GOOD ,EASY TO UNDERSTAND.
Flexibility 5 WAS ABLE TO MAKE CHANGE WHEN WE NEEDED.
Local Arrangements 5 WELL PLANNED
Attractions
Lama Temple 5
Marco Polo Bridge 5
The Forbidden City 5 AMAZING! SOMETHING I ALWAYS WANTED TO SEE.
Temple of Heaven 5 BEAUTIFUL
Tiananmen Square 5 IMPRESSIVE
The Mutianyu Great Wall 5 WOW!
Hutong Tour in Xicheng District 5 EXCELLENT!A NICE OPPORTUNITY TO SEE PEOPLE!
Summer Palace 5
Restaurant
Roasted Duck at Qianmen Quanjude(Lunch) 5
Jing Mian Da Wang Restaurant(Di'anmen Branch)(Lunch) 5 UNIQUE,HAVE NEVER SEEN ANYTHING LIKE IT.
Xin Shuang Quan Restaurant(Lunch) 5 GOOD FOOD
Hotel
Sunworld Hotel
Location 5 CLOSE TO TIANANMEN
Service 5 GREAT SHOPPING DID WHATEVER WAS NEEDED
Room Comfort 5 REALLY NICE ROOM
Breakfast/Meals 5 EXCELLENT
Cleanliness 5 VERY CLEAN