Michelle's Feedback on 9-Day China Tour
- Dennis Su
- Language: Chinese
I graduated from Guangxi University with a majoy in Tourism Management. I have seen a lot of places around China. while talking about traveling in China, my words always gushed out. I think it is great for me to share my knowledges with o...
|Client: Michelle Ask Michelle about her/his experience||Age: Unknown||Nationality: Philippines|
|Tour Date: December 26, 2010 - January 3, 2011|
|FeedBack Date: February 23, 2011|
|Itinerary: 9 Days Xiamen, Wuyishan, Guangzhou Tour|
The tour met our expectation. The most memorable attractions we visited are Gulangyu and Wuyi Mountain. Regarding the guides, Mr. Jiang Xiao Ming in Wuyishan is attentive to details, even arrange our morning call for us. He is also flexible with itinerary and willing to accompany us. I enjoyed the hotel in Wuyishan and we did some few shopping but don't have much time. For Guangzhou, maybe allot some time for shopping if it's part of the intention of the customer.
The WOW for me is the support China Highlights is giving since the enquiry until the last minute help that advisors provide. They are all available anytime of the day when problem arise like in the payment process that we encounter. Phone rental is a great help and the mystery shopper program. It shows the desire of CHL to ensure that customers are given the services by the sub-agents, what they expect and what they paid for. Additionally, the phone rental is very convenient to us, can't think of any improvement. The idea is great.
Thanks again to you, Dennis.
Customer Comment & Rating
Driver & Guide
|"Mr. Jiang Xiao Ming in Wuyishan. He is attentive to details, even arrange our morning call for us. He is also flexible with itinerary and willing to accompany us. "|
The Real Evaluation for the Destionation(s)
|Attitude & Services||5|
|Knowledge of Subjects||5|
|Command of English||5|
|Temple of the Six Banyan Trees||4|
|Chen Ancestral Shrine||5|
|Qing Ping Market||4|
|Sun Yat Sen Memorial Hall||5|
|Zhenhailou/Conquering Sea Tower||5|
|Museum of Nanyue King||5|
|Fulijia Seafood Restaurant(Lunch)||4||changed to another restaurant|
|Service||3||little bit slow|
|Breakfast/Meals||2||not much choice|