Michelle's Feedback on 9-Day China Tour

I graduated from Guangxi University with a majoy in Tourism Management. I have seen a lot of places around China. while talking about traveling in China, my words always gushed out. I think it is great for me to share my knowledges with o...

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Mr. Jiang Xiao Ming in Wuyishan. He is attentive to details, even arrange our morning call for us. He is also flexible with itinerary and willing to accompany us.
Client: Ask Michelle about her/his experience Age: Unknown Nationality: Philippines
Tour Date: December 26, 2010 - January 3, 2011  
FeedBack Date: February 23, 2011
Itinerary: 9 Days Xiamen, Wuyishan, Guangzhou Tour

Dear Dennis

The tour met our expectation. The most memorable attractions we visited are Gulangyu and Wuyi Mountain. Regarding the guides, Mr. Jiang Xiao Ming in Wuyishan is attentive to details, even arrange our morning call for us. He is also flexible with itinerary and willing to accompany us. I enjoyed the hotel in Wuyishan and we did some few shopping but don't have much time. For Guangzhou, maybe allot some time for shopping if it's part of the intention of the customer.

The WOW for me is the support China Highlights is giving since the enquiry until the last minute help that advisors provide. They are all available anytime of the day when problem arise like in the payment process that we encounter. Phone rental is a great help and the mystery shopper program. It shows the desire of CHL to ensure that customers are given the services by the sub-agents, what they expect and what they paid for. Additionally, the phone rental is very convenient to us, can't think of any improvement. The idea is great.

Thanks again to you, Dennis.

 Kind regards

Customer Comment & Rating
Driver & Guide
"Mr. Jiang Xiao Ming in Wuyishan. He is attentive to details, even arrange our morning call for us. He is also flexible with itinerary and willing to accompany us. "

The Real Evaluation for the Destionation(s)

  • Guangzhou
  • Xiamen
  • Wuyishan
Guide
Attitude & Services 5
Knowledge of Subjects 5
Command of English 5
Flexibility 5
Local Arrangements 4
Attractions
Temple of the Six Banyan Trees 4
Chen Ancestral Shrine 5
Qing Ping Market 4
Sun Yat Sen Memorial Hall 5
Five Goats 5
Zhenhailou/Conquering Sea Tower 5
Museum of Nanyue King 5
Shamian Island 5
Restaurant
Fulijia Seafood Restaurant(Lunch) 4 changed to another restaurant
Lianxiang Restaurant(Lunch) 5 wow
Hotel
Location 5
Service 3 little bit slow
Room Comfort 4
Breakfast/Meals 2 not much choice
Cleanliness 3