Cheryl's Feedback on 14-Day China Tour

Hi, I'm Michael. I am a travel advisor at China Highlights. After graduated from university, I was an English speaking tour guide of China Highlights. I have been enjoying the time here. I love my country, I hope I can share the beautiful ...

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I'd like to express my thanks for the great customer service Michael Hu has provided my family and me in preparing our two week trip in China. He has been very courteous and responsive to all of our questions and requests.
Client: Age: UnknownNationality:United States
Tour Date: October 11, 2012 - October 24, 2012 
FeedBack Date:September 19, 2012
Itinerary: 14 Days Beijing, Xian, Chengdu, Guilin, Hong Kong Tour

Mr. Zhao,

I'd like to express my thanks for the great customer service Michael Hu has provided my family and me in preparing our two week trip in China (we are arriving in mid-October of this year). He has been very courteous and responsive to all of our questions and requests.

We look forward to continuing our preparations with Michael and are very glad we have had him as our agent.

Sincerely,

Michael Miller & Family


Hi Michael,

Thanks for the fantastic trip.

Guilin was absolutely amazing and walking on the Great Wall was an event of a life time. The Li River cruise was fantastic. I didn't care much for the buffet style lunch though. I would suggest that passengers in future cruises don't pass up a chance at the snake wine! The Reed Flute Caves were certainly a wow. Seeing and walking on the Great Wall still makes me feel like, 'Wow, we did that!'.

Jenny, our guide in Guilin stood out because she was clearly very knowledgable and good at her job as a guide. She knew the best routes to avoid the crowds and took excellent care of us. We loved all our guides and will remember each of them.We were very grateful for the expertise of our drivers. It took some time getting used to how traffic works in China, but we felt safe and comfortable.

The Sofitel on Renmin Square hotel was probably our favorite. Nice, big and very accommodating.

Again, thanks for the great trip.

Cheryl C. Miller


The Real Evaluation for the Destionation(s)

  • Beijing
  • Guilin
  • Chengdu
  • Xian
  • Hong Kong
  • Longsheng
Guide
Attitude & Services5 We felt very fortunate to get Tony and Mr.wong was a great,patient driver.
Knowledge of Subjects5 lots of great things were learned.
Command of English5 Was fun to chat with Tony and even practice our mandarin
Flexibility5 Easy going and good company
Local Arrangements5 Everything went very smoothly
Attractions
The Forbidden City5 It's good to be the Emperor!
Summer Palace5 It's good to be the Emperors mom!
Boat Ride in Summer Palace5 Great view of palace
Hutong Tour including the Bell Tower or the Drum Tower5 I'mglad to see the older parts of Chinese life presarved
Temple of Heaven5 So much wonderful green space
The Mutianyu Great Wall(with round way cable car)5 Totally amazing
Restaurant
Yizhan (Free As A Bird) Restaurant(Lunch)5 Delicious
Xin Shuang Quan Restaurant(Lunch)5 Loved the food and atmosphere
Hotel
Location5 Great location
Service4 No outlet power the first night. 3 requests to get it on.
Room Comfort5 Just right.
Breakfast/Meals5 Great selection,good food
Cleanliness5 Very tidy