Carlos's Feedback on 5-Day China Tour

Hi, I'm Michael. I am a travel advisor at China Highlights. After graduated from university, I was an English speaking tour guide of China Highlights. I have been enjoying the time here. I love my country, I hope I can share the beautiful ...

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I had to admit that when I first found by accident your website I sent a mail but I was not very confident that someone will even bother to answer as it happened with some other companies I wrote to during my ' trip research', but very soon Michael responded to my e-mail
Client: (Male)Age: 30-45Nationality:Colombia
Tour Date: March 4, 2012 - March 8, 2012 
FeedBack Date:March 7, 2012
Itinerary: 5 Days Shanghai, Beijing Tour

Hello Angela,

I just wanted to say thank you... I am really happy and amaze with the professionalism that China highlights has showed to me; so far my trip is more than perfect... I had to admit that when I first found by accident your website I sent a mail but I was not very confident that someone will even bother to answer as it happened with some other companies I wrote to during my ' trip research', but very soon Michael responded to my e-mail..from that moment I wrote many mails asking for more and more things as I wanted to clarify my doubts and Michael always replied to me in a timely manner and gave me multiple choices, still I changed my mind but I always got the right answer that made me trust your company and finally I decided to buy the tour...

I usually travel around the world, and I know by experience that once you pay, the tourist companies tend to forget about you and in many cases what you were offered differs far from what you get but so far you have exceeded my expectations, specially with the quality of guide you have provided me...Daki has impressed me, she is so respectful but at the same time charming and every time she has nice stories that makes the visit to the historical places so interesting and fun and if I want to stop for a picture or to buy something she is more than willing to help me out...basically I feel treated like a King!!... The best is that you are really looking to build a relationship with the customers, is not like other companies where they just care about the money ....

When one decides to visit a country or a place one has many dreams regarding the trip and the things one would like to do..Here in Beijing I have fulfilled and over fulfilled all what I wanted to do; so I would like to thank Michael and specially Daki for such a wonderful trip. It seems to me that in China Highlights you are really interested and committed to make the customers dreams come true.

Thanks a lot.

Carlos

The Real Evaluation for the Destionation(s)

  • Beijing
Guide
Attitude & Services5
Knowledge of Subjects5
Command of English5
Flexibility5
Local Arrangements5
Attractions
The Forbidden City5
Hall of Clocks and Watches5
Tiananmen Square5
Hutong Tour including the Bell Tower or the Drum Tower5
Temple of Heaven5
The Mutianyu Great Wall(with round way cable car)5
Lama Temple5
Bird Nest5
Summer Palace with boat Cruise and the Garden of Virtue and Harmony5
Restaurant
Baihe (Lily) Vegetarian Restaurant(Lunch)5
Xin Shuang Quan Restaurant(Lunch)5
Jardine Restaurant in Spring(Lunch)5
Hotel
Location5
Service5
Room Comfort5
Breakfast/Meals5
Cleanliness5