Robert's Feedback on 13-Day China Tour

Hi, I'm Michael. I am a travel advisor at China Highlights. After graduated from university, I was an English speaking tour guide of China Highlights. I have been enjoying the time here. I love my country, I hope I can share the beautiful ...

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I’m sending you a short email to say I’ve been dealing with Michael Hu (as part of a trip to China with Leongatha Primary School) and found him to be excellent. He’s quick to respond and offers great customers service.
Client: Age: Unknown Nationality: Australia
Tour Date: April 4, 2013 - April 16, 2013  
FeedBack Date: March 27, 2013
Itinerary: 13 Days Shanghai, Suzhou, Changshu, Beijing Tour

Dear Mr Zhao,

I’m sending you a short email to say I’ve been dealing with Michael Hu (as part of a trip to China with Leongatha Primary School) and found him to be excellent. He’s quick to respond and offers great customers service.

Sincerely,

Matt Dunn

The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
Guide
Attitude & Services 5
Knowledge of Subjects 5
Command of English 5
Flexibility 5 very good-worked well with us
Local Arrangements 5 very good
Attractions
The Forbidden City 4 ada did very well to keep the tour the right length on a crowded day
Tiananmen Square 5 closed first altempt but thanks for taking us back later
Hutong Tour including the Bell Tower or the Drum Tower 5
The Mutianyu Great Wall(with round way cable car) 5 5+
Restaurant
Jin Ding Xuan Restaurant(Dinner) 3
Free As A Bird Restaurant(Lunch) 5
Xin Shuang Quan Restaurant(Lunch) 5
Jardine Matheson Spring Restaurant(Dinner) 4 change to silkmarket buffet
Hotel
Location 3
Service 3
Room Comfort 3
Breakfast/Meals 3
Cleanliness 3