Saul's Feedback on 30-Day China Tour

Hi, I'm Michael. I am a travel advisor at China Highlights. After graduated from university, I was an English speaking tour guide of China Highlights. I have been enjoying the time here. I love my country, I hope I can share the beautiful ...

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Client: (Male) Age: 60-75 Nationality: Australia
Tour Date: April 15, 2013 - May 14, 2013  
FeedBack Date: May 20, 2013
Itinerary: 30 Days Shanghai, Beijing, Datong, Taiyuan, Xian, Guilin, Yangshuo, Chengdu, Lhasa, Chongqing, Yichang, Yangtze, Suzhou Tour

Hi Michael,

I am replying to your email regarding the Lhasa booking at the Sheraton. I know we chose the Hotel ourselves, but it was not a particularly good hotel (in my opinion). The staff however were excellent and very eager to help. I found the hotel drab and really not up to the standard of some Sheraton Hotels. I do keep in mind that in Tibet one has to lower ones standards. The Restaurant food was just okay and its representations of western meals poor and expensive.

We did have one experience which merits special mention of the people on night duty at the Sheraton. On our last night there, Colin was experiencing breathing difficulties and at about 12.30am we decided to call a doctor. I went downstairs to the night duty boy and made myself understood even though his English was poor and my Chinese impossible. Within 10 minutes we had a Doctor at our room and quickly examined Colin and brought up the Oxygen. Thankfully that was all that was needed and he was able to settle and breathe properly again. The night staff also arranged for one of their English speaking staff to come and help translate for us. All very commendable and just thought this should be mentioned to you. It was not a pleasant experience but handled very well by the staff.

The Li River cruise was fun, but the food was disgusting. I don’t think there is anything you can do about it, but really it was so poor that I would in future recommend to others that they take their own lunch. We loved our trip to China and everything that was organised for us. Everything we did was an experience in itself. By and large all our guides were excellent and enjoyable company too.

I don’t think there is anything else to comment on.

It was lovely to meet you and for you to invite us for a meal together. We wish you well.

Kind regards

Roe Wise

The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
  • Chongqing
  • Guilin
  • Suzhou
  • Chengdu
  • Xian
  • Lhasa
  • Datong
  • Yangshuo
  • Longsheng
Guide
Attitude & Services 4.5
Knowledge of Subjects 5
Command of English 3
Flexibility 4
Local Arrangements 4
Attractions
Sacred Way 4
Changling tomb 4
The Mutianyu Great Wall(with round way cable car) 5
Summer Palace 5
Boat Ride in Summer Palace 4
The Garden of Virtue and Harmony 4
The Tower of Buddhist Incense 4
Beijing Botanical Garden 3
Restaurant
Xin Shuang Quan Restaurant(Lunch) 5
Xiangyangtun Restaurant(Lunch) 3
Hotel
Location 4
Service 3
Room Comfort 3
Breakfast/Meals 3
Cleanliness 4