Stephan's Feedback on 8-Day China Tour

Hi, I'm Michael. I am a travel advisor at China Highlights. After graduated from university, I was an English speaking tour guide of China Highlights. I have been enjoying the time here. I love my country, I hope I can share the beautiful ...

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This is my wife's second trip that was organized through Michael, and we have also booked our aunt's trip with him in October too. The things that we appreciate about Michael are that his English is excellent, he is very prompt at responding to emails, he accommodates all of our requests for itinerary changes, and he is very organized.
Client: (Male) Age: 30-45 Nationality: Canada
Tour Date: July 5, 2013 - July 12, 2013  
FeedBack Date: July 16, 2013
Itinerary: 8 Days Hong Kong, Xian, Beijing Tour

Dear Mr Steven Zhao,

My wife and I have just returned from a trip to China with China Highlights, organized by Michael Hu. I want to let you know that we had a great time on our trip and we are so happy with the trip that Michael organized. This is my wife's second trip that was organized through Michael, and we have also booked our aunt's trip with him in October too. The things that we appreciate about Michael are that his English is excellent, he is very prompt at responding to emails, he accommodates all of our requests for itinerary changes, and he is very organized.

Michael was also very helpful on this trip in helping to coordinate our guides when we had a canceled/delayed flight. He was very friendly and helpful on the phone and that made us feel more at ease about our flight.

He does a great job and we happily recommend him to our friends.

Stephan & Chelsey


Dear Michael,

This is a message to let you know how happy we were with our guide in Beijing, Ada. Ada was a pleasure to have as a guide - her command of English was excellent, she had a great sense of humor, and her local knowledge was very good. She did a really good job hiking around the Great Wall with us too!

Ada was also very flexible in accommodating our delayed flight and was even keen to wake up early in the morning to take us to the airport at 6AM!

She was excellent and we would recommend her to our friends.

I just want to let you know that we were very happy with our guide in Xi'an, Catharine. She was well-organized, was very friendly, and did a great job explaining all of the different sights we saw. She was also very flexible with our schedule and was a good companion on our hike around Huashan.

We also really appreciated Catharine going above and beyond her duties when she stayed at the airport and helped figure out alternate flight arrangements for my parents when their flight was canceled.

Catharine did a great job!

Stephan & Chelsey


The Real Evaluation for the Destionation(s)

  • Beijing
  • Xian
Guide
Attitude & Services 5 ada not only provided wonderful information aout cuture and history but answered many questions ...read moregreat sense humor!thank you!
Knowledge of Subjects 5
Command of English 5
Flexibility 5 ada was very flexible and accorodated our reguests to go to a market that was not on our own
Local Arrangements 5
Attractions
798 Art District 4
The Forbidden City 4
Tiananmen Square 3
Hutong Tour including the Bell Tower or the Drum Tower((rickshaw tour) 4
The Jinshanling Great Wall 5 wow
Summer Palace 4
Lama Temple 4
Bird Nest 4
Old Beijing Gets Moving 4
Restaurant
Roasted Duck at Fangzhuang(Lunch) 4
Jin Ding Xuan Restaurant(Lunch) 5