Hermien's Feedback on 9-Day China Tour

Hi, I'm Michael. I am a travel advisor at China Highlights. After graduated from university, I was an English speaking tour guide of China Highlights. I have been enjoying the time here. I love my country, I hope I can share the beautiful ...

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Michael is a very helpful, friendly AND patient guy! He made my life so easy with arranging our tour to China and Japan.
Client: (Female)Age: UnknownNationality:South Africa
Tour Date: September 21, 2012 - September 29, 2012 
FeedBack Date:July 14, 2012
Itinerary: 8 Days of Selected Ancient & Modern China Tour A

Hi Steven,

I would like to congratulate you on one of your employees. Michael is a very helpful, friendly AND patient guy! He made my life so easy with arranging our tour to China and Japan.

And there was times where I (Hermien) wasn’t the most friendly customer ever (I stressed about the arrangements and he calmed the situation and sorted all my problems)

Thank you!

Hermien

The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
  • Xian
Guide
Attitude & Services5
Knowledge of Subjects5
Command of English5
Flexibility5
Local Arrangements5
Attractions
Summer Palace5
Temple of Heaven5
Boat Ride in Summer Palace5
The Forbidden City5
Tiananmen Square5
Hutong Tour including the Bell Tower or the Drum Tower5
The Mutianyu Great Wall(with round way cable car)5
Exterior visit of Beijing Olympic Stadiums(Bird's Nest and Water Cube)5
Restaurant
Jardine Restaurant in Spring(Lunch)5
Yizhan (Free As A Bird) Restaurant(Lunch)5
Xin Shuang Quan Restaurant(Lunch)5
Hotel
Location5 fantastic!
Service5
Room Comfort5
Breakfast/Meals5
Cleanliness5