Hermien's Feedback on 9-Day China Tour

Hi, I'm Michael. I am a travel advisor at China Highlights. After graduated from university, I was an English speaking tour guide of China Highlights. I have been enjoying the time here. I love my country, I hope I can share the beautiful ...

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Michael is a very helpful, friendly AND patient guy! He made my life so easy with arranging our tour to China and Japan.
Client: (Female) Age: Unknown Nationality: South Africa
Tour Date: September 21, 2012 - September 29, 2012  
FeedBack Date: July 14, 2012
Itinerary: 8 Days of Selected Ancient & Modern China Tour A

Hi Steven,

I would like to congratulate you on one of your employees. Michael is a very helpful, friendly AND patient guy! He made my life so easy with arranging our tour to China and Japan.

And there was times where I (Hermien) wasn’t the most friendly customer ever (I stressed about the arrangements and he calmed the situation and sorted all my problems)

Thank you!

Hermien

The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
  • Xian
Guide
Attitude & Services 5
Knowledge of Subjects 5
Command of English 5
Flexibility 5
Local Arrangements 5
Attractions
Summer Palace 5
Temple of Heaven 5
Boat Ride in Summer Palace 5
The Forbidden City 5
Tiananmen Square 5
Hutong Tour including the Bell Tower or the Drum Tower 5
The Mutianyu Great Wall(with round way cable car) 5
Exterior visit of Beijing Olympic Stadiums(Bird's Nest and Water Cube) 5
Restaurant
Jardine Restaurant in Spring(Lunch) 5
Yizhan (Free As A Bird) Restaurant(Lunch) 5
Xin Shuang Quan Restaurant(Lunch) 5
Hotel
Location 5 fantastic!
Service 5
Room Comfort 5
Breakfast/Meals 5
Cleanliness 5