Stephen's Feedback on 2-Day China Tour

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Vanessa showed good understanding of our request and responded quickly and clearly to our requests for changes in a friendly and polite manner. You are fortuneate to have such an employee and it reflects well on your company -Chinahights.
Client: Age: Unknown Nationality: New Zealand
Tour Date: June 21, 2010 - June 22, 2010  
FeedBack Date: June 13, 2010
Itinerary: 2 Days Shanghai, Suzhou Tour

Dear supervisor

I am writing to thank you for the services of Vanessa  of China Highlights. My request was for a small guided tour for two people and we were particular about the details. Vanessa showed good understanding of our request and responded quickly and clearly to our requests for changes in a friendly and polite manner. You are fortuneate to have such an employee and it reflects well on your company -Chinahights. We are extremely excited to be visiting China and if all the people are as helpful and friendly as Ms. Vanessa then I know our time in China will be very happy.

Regards,

Stephen O'Rourke


Vanessa

We are still in China and relection is a way off Cissi in Shanghai was goods, the car was fabulous, the train to Suzhou was great and fast. Your guide 'Tracey' in Suzhou is absolutely what one wants in a guide - intelligent and sensitive to the clients needs. Tracey gave me many useful pieces of information about Ming history. Suzhou was fabulous and the only bad time we had was when we ignored Tracey's advice. She advised us where to go for dinner but we were too tired and ate at the hotel instead. This was a bad idea. Everybody who travels a lot knows that eating in hotels is not a good idea and the Bamboo Grove was no different. However the Bamboo Grove was ok in most other respects although I would not choose to stay there again. The girls who gave my wife and I a foot massage were excellent however. I am here partially to research for a documentary series on China and Asia and will very happy to use the services of your company when the time comes.


Customer Comment & Rating
Travel Advisor
Vanessa "Vanessa showed good understanding of our request and responded quickly and clearly to our requests for changes in a friendly and polite manner. You are fortuneate to have such an employee and it reflects well on your company -Chinahights. "
Driver & Guide
"Your guide 'Tracey' in Suzhou is absolutely what one wants in a guide - intelligent and sensitive to the clients needs. Tracey gave me many useful pieces of information about Ming history. "

The Real Evaluation for the Destionation(s)

  • Suzhou
Guide
Attitude & Services 5 very good
Knowledge of Subjects 5 excellent, very good
Command of English 5 excellent
Flexibility 5
Local Arrangements 5
Attractions
Humble Administrators Garden 5 very good time of day
Rickshaw ride 5 very good end to afternoon
Lingering Garden 5
The Grand Canal 5 beautiful
Panmen Gate 5 gate and canal very good for history
Restaurant
Yangyang Dumpling Restaurant(Lunch) 5 very good
Hotel
Location 4 fine
Service 4
Room Comfort 4
Breakfast/Meals 4 evening mealm, not so very good but guide suggest to go out
Cleanliness 4