Julio's Feedback on 11-Day China Tour
|Client: Julio||Age: Unknown||Nationality: United States|
|Tour Date: June 15, 2012 - June 25, 2012|
|FeedBack Date: December 12, 2011|
|Itinerary: 11 Days Shanghai, Guilin, Yangshuo, Xian, Beijing Tour|
Ms. Angela Gong,
I am writing to you to indicate that Ms. Vanessa (one of your employees) should be commended for her outstanding work ethic and patience. We are organizing a China tour for my family and she has been fantastic at accommodating all our needs and changes in schedule.
I've been very busy since we got home, but I wanted to send you an email this morning to thank you and your team for preparing for us a great vacation. All the guides, drivers, places, etc left a great impression with us. The personalized attention made the trip perfect.
Finally, be assured that I will recommend China Highlights to anybody who wants to travel to China. All of you have been great. Kudos to you and also kudos to our four guides (Roney, Avan, Sally and Emma).
Feel free to share this email with your supervisors and post my comments wherever you want.
Thanks for your email, Vanessa. We had a great time in China, and I will recommend your agency whenever possible. Your services were outstanding
Customer Comment & Rating
|Vanessa||"I am writing to you to indicate that Ms. Vanessa (one of your employees) should be commended for her outstanding work ethic and patience. We are organizing a China tour for my family and she has been fantastic at accommodating all our needs and changes in schedule. "|
The Real Evaluation for the Destionation(s)
|Attitude & Services||5|
|Knowledge of Subjects||5|
|Command of English||5|
|The Forbidden City||5|
|Hutong Tour in Xicheng District||5|
|Exterior visit of Beijing Olympic Stadiums(Bird's Nest and Water Cube)||5|
|Temple of Heaven||5|
|The Mutianyu Great Wall(with round way cable car)||5|
|Boat Ride in Summer Palace||5|
|Beijing Ba guo bu yi Restaurant(Lunch)||5|
|Xin Shuang Quan Restaurant(Lunch)||5|
|Hancang Hakka Restaurant(Lunch)||5|
|Sunworld Hotel Beijing|
|Cleanliness||5||carpets +rugs+floor were not very clean|