Julio's Feedback on 11-Day China Tour

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I am writing to you to indicate that Ms. Vanessa (one of your employees) should be commended for her outstanding work ethic and patience. We are organizing a China tour for my family and she has been fantastic at accommodating all our needs and changes in schedule.
Client: Age: Unknown Nationality: United States
Tour Date: June 15, 2012 - June 25, 2012  
FeedBack Date: December 12, 2011
Itinerary: 11 Days Shanghai, Guilin, Yangshuo, Xian, Beijing Tour

Ms. Angela Gong,

I am writing to you to indicate that Ms. Vanessa (one of your employees) should be commended for her outstanding work ethic and patience. We are organizing a China tour for my family and she has been fantastic at accommodating all our needs and changes in schedule.

Congratulations.

Julio


Vanessa,

I've been very busy since we got home, but I wanted to send you an email this morning to thank you and your team for preparing for us a great vacation. All the guides, drivers, places, etc left a great impression with us. The personalized attention made the trip perfect.

Finally, be assured that I will recommend China Highlights to anybody who wants to travel to China. All of you have been great. Kudos to you and also kudos to our four guides (Roney, Avan, Sally and Emma).

Feel free to share this email with your supervisors and post my comments wherever you want.

Thanks again.

Julio


Thanks for your email, Vanessa. We had a great time in China, and I will recommend your agency whenever possible. Your services were outstanding


Customer Comment & Rating
Travel Advisor
Vanessa "I am writing to you to indicate that Ms. Vanessa (one of your employees) should be commended for her outstanding work ethic and patience. We are organizing a China tour for my family and she has been fantastic at accommodating all our needs and changes in schedule. "

The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
  • Guilin
  • Xian
  • Yangshuo
Guide
Attitude & Services 5
Knowledge of Subjects 5
Command of English 5
Flexibility 5
Local Arrangements 5
Attractions
The Forbidden City 5
Hutong Tour in Xicheng District 5
Tiananmen Square 5
Exterior visit of Beijing Olympic Stadiums(Bird's Nest and Water Cube) 5
Temple of Heaven 5
The Mutianyu Great Wall(with round way cable car) 5
Summer Palace 5
Beijing Zoo 5
Boat Ride in Summer Palace 5
Restaurant
Beijing Ba guo bu yi Restaurant(Lunch) 5
Xin Shuang Quan Restaurant(Lunch) 5
Hancang Hakka Restaurant(Lunch) 5
Hotel
Location 5
Service 5
Room Comfort 5
Breakfast/Meals 5
Cleanliness 5 carpets +rugs+floor were not very clean